Warehouse Operations Manager

MDA Edge; Worcester (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading company in the Trades, Construction & Service Industries is seeking an Operations Manager to oversee office, field, and warehouse operations. The role involves optimizing scheduling, managing procurement, and ensuring high service standards while leading a team in a dynamic environment.

Qualifications

• Experience in trades, construction, or service industries (residential/commercial).
• Proven leadership or supervisory background.
• Ability to lift up to 70 lbs as needed.
• Valid driver's license.

Responsibilities

• Oversee office, field, and warehouse operations.
• Lead and support staff in customer service and scheduling.
• Manage procurement and inventory for projects.
• Ensure safety, compliance, and consistency across departments.

Skills

Leadership

Customer Service

Scheduling

Procurement

Inventory Management

Safety Compliance

Job description

Job Summary: Our client is looking for Operations Manager from Trades, Construction & Service Industries (Residential/Commercial) industry experience to Oversee office, field, and warehouse operations including procurement, inventory & dispatch coordination.
What You'll Do:

• Oversee office, field, and warehouse operations.
• Lead and support staff in customer service, scheduling, and field activities.
• Optimize scheduling to improve efficiency and responsiveness.
• Manage procurement and inventory for current and upcoming projects.
• Handle customer escalations and maintain high service standards.
• Assist with workflow planning, dispatch coordination, and job readiness.
• Step in for deliveries, material handling, or field support when needed.
• Ensure safety, compliance, and consistency across all departments.
• Review job estimates and service quotes for accuracy.
• Prepare technicians for smooth, efficient daily operations.

What You Need:

• Experience in trades, construction, or service industries (residential/commercial).
• Proven leadership or supervisory background.
• Ability to lift up to 70 lbs as needed.
• Valid driver's license.