Warehouse Operations Manager

Givens Incorporated; Chesapeake (VA); On-site; USD 72,000 - 87,000; Full time

Job summary

Givens Incorporated in Chesapeake, VA is seeking an experienced Warehouse Operations Manager to oversee daily warehouse activities at our Chesapeake facility. You will manage warehouse personnel, ensure inventory accuracy, and drive operational efficiency to meet customer expectations.

The role requires supervising staff, planning staffing, analyzing KPIs, coordinating with carriers, and implementing process improvements using WMS.

Qualifications

• 3–5 years of warehouse or distribution operations experience.
• Experience supervising warehouse staff.
• Experience in 3PL, warehousing, or distribution preferred.
• Strong understanding of shipping, receiving, inventory management, and warehouse operations.
• Experience working with WMS.
• Ability to manage labor, productivity, and operational performance.
• Strong leadership, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple customer accounts.
• Proficiency with Microsoft Office, including Excel and Outlook.
• Ability to work a flexible schedule based on operational needs.

Responsibilities

• Oversee daily warehouse operations, including shipping, receiving, inventory control, and order fulfillment.
• Manage, train, and develop warehouse supervisors, leads, and associates.
• Plan daily staffing and labor requirements based on workload and customer demands.
• Monitor operational productivity, labor costs, inventory accuracy, and KPIs.
• Ensure customer orders are processed accurately and within required deadlines.
• Work closely with customers, transportation providers, and internal departments to coordinate daily operations.
• Identify opportunities to improve warehouse processes, efficiency, and overall performance.
• Utilize warehouse management systems (WMS) to monitor inventory, track shipments, and resolve discrepancies.
• Ensure compliance with company safety policies, OSHA requirements, and established operating procedures.
• Investigate and resolve operational issues, customer concerns, and inventory discrepancies.
• Maintain accurate operational records, reports, and documentation.
• Conduct employee performance evaluations, provide coaching, and address performance concerns.
• Support continuous improvement initiatives and assist with implementing new customer accounts and operational processes.

Skills

Leadership

Labor planning

Problem solving

Communication

Fast-paced environment

Operational analytics

Team development

Microsoft Office

Adaptability

Tools

WMS

Excel

Outlook

Job description

Location: Chesapeake, VA

Job Type: Full-Time

Salary: 72,000-87,000.

Position Overview

Givens is seeking an experienced Warehouse Operations Manager to oversee daily warehouse operations at our Chesapeake facility. This position is responsible for managing warehouse personnel, maintaining operational efficiency, ensuring inventory accuracy, and meeting customer expectations.

Key Responsibilities

• Oversee daily warehouse operations, including shipping, receiving, inventory control, and order fulfillment.
• Manage, train, and develop warehouse supervisors, leads, and associates.
• Plan daily staffing and labor requirements based on workload and customer demands.
• Monitor operational productivity, labor costs, inventory accuracy, and key performance indicators (KPIs).
• Ensure customer orders are processed accurately and within required deadlines.
• Work closely with customers, transportation providers, and internal departments to coordinate daily operations.
• Identify opportunities to improve warehouse processes, efficiency, and overall performance.
• Utilize warehouse management systems (WMS) to monitor inventory, track shipments, and resolve discrepancies.
• Ensure compliance with company safety policies, OSHA requirements, and established operating procedures.
• Investigate and resolve operational issues, customer concerns, and inventory discrepancies.
• Maintain accurate operational records, reports, and documentation.
• Conduct employee performance evaluations, provide coaching, and address performance concerns.
• Support continuous improvement initiatives and assist with implementing new customer accounts and operational processes.

Qualifications

• Minimum 3–5 years of warehouse or distribution operations experience.
• Previous experience supervising or managing warehouse employees required.
• Experience in third-party logistics (3PL), warehousing, or distribution preferred.
• Strong understanding of shipping, receiving, inventory management, and warehouse operations.
• Experience working with warehouse management systems (WMS).
• Ability to manage labor, productivity, and operational performance.
• Strong leadership, communication, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple customer accounts.
• Proficiency with Microsoft Office, including Excel and Outlook.
• Ability to work a flexible schedule based on operational needs.