Warehouse Operations Lead | Sage X3 & Team Coaching

The C.H. Hanson Company; Naperville (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance

Disability Insurance

Generous PTO

401(k) match

Tuition reimbursement

Career growth

Job summary

The C.H. Hanson Company is seeking a Warehouse Supervisor in Naperville, IL to assist the Warehouse Manager with receiving, shipping, inventory control and staff supervision. The role focuses on meeting KPIs, coaching the Receiving and Lead teams, and maintaining accurate inventories.

You will recruit, train, and develop staff, enforce SOPs, and contribute to process improvements while working a standard M-F schedule. Strong ERP/EDI and forklift experience are required.

Qualifications

• High school diploma or GED.
• 3+ years of warehouse leadership experience in a high-volume distribution environment.
• Knowledge of warehouse operations, SOPs, safety, carrier compliance, and forklift certification.
• Proficiency with ERP systems (Sage X3), EDI (SPS Commerce, TrueCommerce, or similar), Microsoft Excel, Outlook, and Teams.
• Strong problem-solving, decision-making, and follow-through; able to prioritise in a fast-paced environment.
• Effective written and verbal communication; able to coach and collaborate across all levels.
• Ability to work extended hours during occasional peak periods.

Responsibilities

• Assist the Warehouse Manager in receiving, shipping, inventory control and supervising staff.
• Meet performance metrics including on-time receiving, on-time shipment, order accuracy, efficiency, and inventory accuracy.
• Directly manage LTL, Parcel, and Receiving Team Leads.
• Recruit and train staff on warehouse procedures, software, and safety protocols.
• Provide staff development including performance reviews, coaching, and disciplinary actions.
• Plan and schedule staff to meet customer demands.
• Ensure successful order completion from allocation, picking, packing, and shipment; manage orders when necessary.
• Maintain inventory accuracy by overseeing physical counts and reconciling discrepancies.
• Maintain physical condition of warehouse by inspecting equipment; issue work orders for repair and requisitions for replacement.
• Safeguard warehouse operations and contents by establishing and monitoring security procedures and protocols.
• Maintain written operating procedures and Sage X3 training documentation, including customer‑specific shipping and labelling requirements.
• Assist in developing policies and procedures to direct the operations of the warehouse.
• Assist in planning and implementing warehouse improvement and optimisation projects.
• Enforce company procedures, rules, and regulations.
• Regular, predictable attendance.
• Other duties as assigned.

Skills

ERP Systems (Sage X3)

EDI

Excel

Outlook

Teams

Safety & SOPs

Forklift Certification

Leadership

Problem solving

Education

High school diploma or GED

Tools

Sage X3

SPS Commerce

TrueCommerce

Job description

The C.H. Hanson Company is seeking a Warehouse Supervisor in Naperville, IL to assist the Warehouse Manager with receiving, shipping, inventory control and staff supervision. The role focuses on meeting KPIs, coaching the Receiving and Lead teams, and maintaining accurate inventories.

You will recruit, train, and develop staff, enforce SOPs, and contribute to process improvements while working a standard M-F schedule. Strong ERP/EDI and forklift experience are required.