Warehouse Operations Lead for Team Performance

United Parcel Service, Inc.; Shepherdsville (KY); On-site; USD 60,000 - 90,000; Full time

Job summary

UPS is seeking a Warehouse Operations Leader to drive efficiency in a fast-paced distribution environment. You will oversee up to 25 frontline employees, coach staff, and ensure safety, service, and productivity targets are met.

The role requires proactive communication with customers and cross-functional teams. Preferred candidates hold a Bachelor's degree and have solid experience in labor planning and operational metrics.

Qualifications

• At least 3 years of warehouse operations management experience with frontline staff.
• Strong communication, customer service, and problem-solving skills.
• Ability to manage labor costs, staffing, and operational metrics.
• Proven ability to work independently and adapt to changing business needs.

Responsibilities

• Lead projects and processes of moderate complexity and small teams.
• Independently manage warehouse operations to meet service, safety, productivity, and quality goals.
• Oversee labor costs and workforce planning for up to 25 employees.
• Communicate with customers, address concerns, resolve issues, and maintain relationships.
• Adapt to changing customer needs and optimize operational performance.

Skills

Warehouse leadership

Team supervision

Customer service

Operational metrics

Education

Bachelor's degree

Job description

UPS is seeking a Warehouse Operations Leader to drive efficiency in a fast-paced distribution environment. You will oversee up to 25 frontline employees, coach staff, and ensure safety, service, and productivity targets are met.

The role requires proactive communication with customers and cross-functional teams. Preferred candidates hold a Bachelor's degree and have solid experience in labor planning and operational metrics.