Fulfilment Operations Leader: Drive Efficiency & Team Growth

IKEA; Philadelphia (Philadelphia County); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Generous paid time off

Holiday & sick time

WiselyPay

Paid parental leave

KinderCare tuition discount

Retirement and bonus plans

Co-worker discount

Pet insurance

Education assistance

Safety shoe reimbursement

Telehealth visits

Dental and vision plans

Job summary

IKEA in Philadelphia is seeking a Fulfilment Operations Team Leader to drive high goods availability, efficiency, and safe in‑store logistics, leading a diverse co‑worker team to deliver top quality at the lowest feasible cost. You will guide staffing, training, and performance, ensuring accurate stock management and customer‑centered operations.

The role emphasizes inclusive leadership, adherence to safety policies, and continuous improvement in fulfilment routines to support a sustainable

Qualifications

• University degree and 2 years of related experience, or minimum 5 years of related experience.
• Minimum 1 year of managerial experience

Responsibilities

• Lead, coach, recruit, retain, and develop Fulfilment Operations Co‑workers to build a confident, high‑performing team.
• Ensure all co‑workers understand, are trained in, and are empowered to execute fulfilment and goods flow routines.
• Create an inclusive, motivating culture that supports learning, development, and succession planning.
• Secure daily fulfilment operations by supporting goal setting, shift planning, workload balancing, equipment coordination, and resource prioritization.
• Ensure a balanced inbound and outbound volume flow by optimizing space, equipment, and staffing to maximize efficiency.
• Maintain high standards for product handling, merchandising, stock accuracy, and damage prevention.
• Contribute to and follow up on the retail store logistics action plan to ensure alignment with unit goals and business priorities.
• Ensure co‑workers follow IKEA’s Code of Conduct, internal regulations, and all local health, safety, security, and environmental laws.
• Support the Customer Fulfilment Sustainability agenda by enabling efficient and environmentally responsible operations that support long‑term profitability.

Skills

Leadership

People management

Customer focus

Education

University degree

Job description

IKEA in Philadelphia is seeking a Fulfilment Operations Team Leader to drive high goods availability, efficiency, and safe in‑store logistics, leading a diverse co‑worker team to deliver top quality at the lowest feasible cost. You will guide staffing, training, and performance, ensuring accurate stock management and customer‑centered operations.

The role emphasizes inclusive leadership, adherence to safety policies, and continuous improvement in fulfilment routines to support a sustainable