Warehouse Operations Agent

WPX Courier, LLC; United States; On-site; USD 36,000 - 52,000; Full time

Job summary

WPX Courier, LLC seeks a Full-Time Warehouse Operations Agent to support daily warehouse and delivery tasks, including forklift operation, freight sorting, pallet building and wrapping, and driver communications. You will use a smartphone app for barcode scanning and assist with directing warehouse personnel.

Must be able to lift 50–70 pounds and pass background checks as required. This role requires reliable, physically capable individuals ready to work in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• Two years’ experience in logistics, courier, or LTL management preferred.
• Valid driver's license with clean MVR.
• Ability to lift up to 70 pounds and operate forklift.
• Proficiency with barcode scanning and handheld devices.

Responsibilities

• Receive inbound shipments and prepare outbound shipments.
• Sort freight and route to appropriate drivers.
• Coordinate with drivers and warehouse personnel daily.
• Maintain accurate records of pickups and deliveries.
• Operate barcode scanning app on a smartphone.

Skills

Forklift operation

Communication

Time management

Team player

Problem solving

Reading maps

English proficiency

Education

High School diploma or equivalent

Job description

Job Description

Our team is seeking a Full-Time Warehouse Operations Agent to support daily warehouse and delivery operations. This role includes forklift operation, freight sorting, pallet building and wrapping, communicating with drivers, assisting with directing warehouse personnel, completing order entry on a computer, making deliveries, and using a smartphone application for barcode scanning.

You must be able to lift and carry 50 pounds regularly and occasionally up to 70 pounds.

About the Organization

WPX is a logistics solutions company. Our services include contract ground delivery (small package, LTL), air and ocean freight forwarding (LCL), and contract logistics services. At WPX, we design custom delivery solutions for clients operating in industries with unique supply chain requirements

SUMMARY

The Operations Agent is responsible for the effective, efficient & timely movement of freight shipments and coordination of all courier operations within an assigned territory while maintaining the highest level of customer service. This position is an active participant in warehouse operations, handling inbound and outbound freight, sorting freight to appropriate routes, communicating with clients, and providing communication and direction to drivers and warehouse workers. The Operations Agent effectively performs assignments and work duties to meet established deadlines and performance goals in a fast- paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receive inbound shipments and accurately prepare and tender outbound shipments
• Ensure proper sorting and routing of all freight in assigned territory
• Monitor handling of all ocean, air and ground freight to meet security protocols
• Monitor pickup and delivery requests in assigned territory and assign to appropriate driver
• Monitor, direct and communicate with drivers to meet or exceed client service expectations
• Identify and resolve potential operational issues before they arise, and resolve operational issues within assigned territory as they arise
• Establish and maintain courteous business relationships with customers, and identify and resolve customer issues or complaints
• Ensure drivers maintain accurate electronic and written records of daily pickups and deliveries capturing all freight carried
• Review ongoing performance of driver delivery metrics and identify corrective actions needed
• Ensure all persons seeking access to building or freight are properly authorized
• Ensure proper revenue capture for all freight in assigned territory
• Maintain a professional appearance including proper uniform
• Maintain excellent work habits including attendance, punctuality & safety procedures
• Use company mobile applications on a personal smartphone to complete operational tasks, including barcode scanning and communication
• Adhere to all company policies, procedures and guidelines
• Perform other duties as assigned

QUALIFICATIONS (SKILLS, KNOWLEDGE AND ABILITIES REQUIRED)

• High School diploma or equivalent
• Two years’ experience in logistics, courier, supply chain services, 3PL or LTL management preferred
• Must hold a current, valid driver's license with a clean driving record (MVR)
• Must meet insurance eligibility requirements for driving company vehicles
• Able to safely operate a cargo van, medium duty box truck, and forklift
• Demonstrated knowledge of courier logistics and transportation management
• Demonstrated knowledge of local geographic area and roadways
• Able to read and follow roadmaps
• Routinely and repeatedly push, pull, lift and carry up to 50 pounds, and occasionally up to 70 pounds
• Able to effectively engage, interface, and communicate with operations personnel, independent operators and customers
• Able to utilize effective time management and problem-solving skills
• Able to clearly read, write, speak and understand English
• Able to add, subtract, multiply and divide whole numbers and fractions in all units of measure
• Able to be a team player
• Establish priorities and meet goals even under pressure
• Maintain a cheerful, courteous demeanor in difficult situations
• Must be able to work a flexible schedule which may include weekends
• Must be able to prove eligibility for employment in the United States
• If hired, you must be able to pass:
  • Comprehensive background check
  • TSA Security Threat Assessment
  • Drug test prior to first day of work

COMPUTER SKILLS

• Able to operate a handheld scanning device similar t