Warehouse Office Clerk

Highline Warren, LLC; Leominster (MA); On-site; USD 22,000 - 30,000; Full time

Job summary

Highline Warren, LLC is seeking a Warehouse Office Clerk to support warehouse operations from an office setting in Leominster, MA, with occasional interaction in the warehouse. You will coordinate shipping, perform clerical tasks, and ensure accurate, timely shipping information.

You will greet drivers, manage dock schedules, handle data entry, and prepare shipping labels, while maintaining high standards of customer service, safety, and teamwork to drive efficiency and cost-effectiveness.

Qualifications

• Excellent customer service skills for interacting with internal and external customers
• Accurately perform basic arithmetic and data entry tasks
• Understand written instructions and complete appropriate documentation
• Use a logical approach to troubleshooting issues and prioritizing tasks
• Strong problem solving abilities and quick resolution
• Attention to detail and drive to improve efficiency
• Communicate clearly with coworkers and customers
• Independently seek opportunities to improve skills and knowledge
• Punctual, high-quality work delivery
• Use resources effectively and practice safe work habits
• Make sound decisions with good judgment
• Adhere to safety rules and cooperate with team and vendors
• Do the right thing, even when it is challenging

Responsibilities

• Greet customers, drivers and visitors and manage phone calls.
• Maintain and update dock schedule information.
• Schedule outbound shipments and coordinate dock activities.
• Provide excellent customer service through the shipping process.
• Prepare pick plan paperwork and shipping labels.
• Data entry and prepare reports.
• Maintain clean workspace and equipment.
• Identify opportunities to reduce costs or increase productivity.
• Maintain open relationship with supervisor.
• Follow company policies and safety rules.
• Attend to attendance and punctuality.
• Collaborate with team and vendors to ensure smooth operations.

Skills

Customer service

Data entry

Scheduling outbound shipments

Shipping coordination

Communication

Problem solving

Attention to detail

Teamwork

Safety awareness

Time management

Education

High School Diploma or GED

Tools

Office equipment

Calculator

Job description

The Warehouse Office Clerk is responsible for performing administrative and clerical duties in support of warehouse operations. The individual in this position will coordinate transportation services with internal and external customers to ship products, and will perform administrative tasks necessary to ensure the accuracy and timeliness of shipping information.

This is an office-based position but will occasionally require the individual to work and interact with team members in a warehouse setting.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential function.

• Control entry access to warehouse. Greet customers, drivers and visitors. Answer and direct phone calls.
• Maintain and update dock schedule information.
• Schedule appointments for outbound shipments. Coordinate shipping and receiving dock activities.
• Provide excellent customer service; guide customers and carriers through the shipping process.
• Prepare pick plan paperwork and shipping labels for shipping staff.
• Perform a variety of clerical duties, including data entry, preparing written reports and other documents and providing support as needed.
• Maintain good housekeeping and regularly clean work area, machines, and equipment.
• Identify and contribute to continuous improvement efforts to reduce costs or increase productivity without reducing effectiveness.
• Maintain an open and candid working relationship with immediate supervisor/manager in discussing matters of importance.
• Adhere to established company values, practices, policies and procedures at all times. Follow and support compliance with all applicable safety rules, laws, regulations, and standards.
• Demonstrate regular and punctual attendance at the assigned work location.

Marginal Functions

The individual may be asked to perform other duties as requested.

Required knowledge, skills, and abilities

An individual qualified for this job must be able to:

• Demonstrate excellent customer service skills with ability to interact with both internal and external customers in a professional manner, with customer-friendly focus and attention to detail in resolving issues.
• Accurately multiply, divide, add, and subtract whole numbers to resolve practical problems.
• Understand written instruction and complete appropriate documentation as directed.
• Use a logical approach to troubleshooting issues and prioritizing production needs.
• Excellent problem solving capabilities and ability to identify problems immediately and resolve matters quickly and effectively.
• Pay attention to details and pursue quality in accomplishing work duties and tasks. Look for opportunities to reduce costs or increase productivity without reducing effectiveness.
• Handle challenges skillfully, thoroughly, and effectively.
• Effectively and professionally communicate with co-workers, team members, and internal or external customers. Present information clearly and accurately.
• Independently take advantage of opportunities to improve or increase skills, abilities and job knowledge.
• Make sure that work is delivered on time and of high quality.
• Develop good work practices in order to get the job done.
• Use equipment, resources and time in an efficient and effective manner.
• Use good judgment when making decisions.
• Perform work in a safe manner at all times.
• Work in a cooperative manner with management, co-workers, internal/external customers, and vendors.
• Do the right thing, even when it is difficult.

Minimum Experience, Education, and CertiFications

• High school diploma or GED, one month related experience, or any satisfactory combination of education and experience that demonstrates the knowledge, skills and abilities to perform the above duties.
• Customer service experience preferred.

Physical Demands OF Essential Functions

The physical demands described here are representative of those that must be met by an individual to successfully perform the Essential Functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This is a desk-based job and will require the individual to remain seated for long periods of time and have the manual dexterity to operate standard office equipment such as computer keyboard, mouse, calculator, phone, copier/scanner, and similar machines.
• Transport boxes of labels weighing up to 30 pounds when loading printers.

Environmental Conditions

The environmental conditions described here are representative of those the associate encounters while performing the Essential Functions of the job.

• The individual will work in an office setting in the same room as other individuals. Noise levels are average for an office and include conversation and/or office equipment noise.