Warehouse & Logistics Operations Specialist

Logistics Plus, Inc.; Erie (Erie County); Remote; USD 60.000 - 90.000; Vollzeit

Zusammenfassung

Logistics Plus, Inc. seeks a Warehouse & Logistics Operations Specialist to act as a centralized control tower for warehouse operations and freight execution across multiple locations.

The role provides remote oversight, shipment visibility, and proactive problem-solving to meet customer commitments while driving cost efficiency and service excellence. This position bridges warehouse execution, transportation management, and customer expectations in a high-touch 3PL environment, coordinating

Qualifikationen

• Experience coordinating warehouse and logistics across multiple sites.
• Strong data analysis and KPI tracking.
• Excellent communication with internal teams and customers.

Aufgaben

• Oversee multi-site warehouse operations and freight execution across Erie and global sites.
• Ensure shipment visibility and proactive issue resolution with carriers and internal teams.
• Bridge warehouse execution, transportation management, and customer expectations.
• Develop dashboards to increase operacional visibility and drive continuous improvement.

Kenntnisse

Cross-functional coordination

Data analysis

Problem solving

Communication

Tools

CargoWise

SAP

Power BI

Jobbeschreibung

The Warehouse & Logistics Operations Specialist at Logistics Plus serves as a centralized control tower resource supporting warehouse operations and freight execution across multiple locations. This role provides remote operational oversight, shipment visibility, and proactive problem-solving to ensure customer commitments are met while driving cost efficiency and service excellence.

This position is critical in bridging warehouse execution, transportation management, and customer expectations in a high-touch 3PL environment.

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Core Responsibilities

Multi-Site Warehouse Oversight (LP Network)

• - Monitor activity across LP warehouses (Erie + global/partner sites) using WMS and internal systems
• - Track inbound/outbound flow, dock activity, and order throughput
• - Identify operational gaps (labor constraints, delays, congestion) and communicate corrective actions
• - Support warehouse teams with daily prioritization aligned to customer deadlines

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Freight & Shipment Visibility (3PL Environment)

• - Actively track shipments across LTL, FTL, parcel, ocean, and air freight
• - Ensure milestone visibility (pickup, departure, transload, delivery)
• - Coordinate with carriers, LP offices, and international agents
• - Proactively address delays, missed pickups, and capacity issues

Customer-Focused Exception Management

• - Serve as a key escalation point for:
• Late shipments
• - Inventory discrepancies
• - Damage or service failures
• - Communicate updates clearly to internal teams and customers
• - Drive resolution quickly to protect service levels

Cost & Efficiency Optimization

• - Analyze freight spend and warehouse handling costs
• - Identify opportunities to:
• Consolidate shipments
• - Improve mode selection
• - Reduce accessorials (detention, reweighs, etc.)
• - Recommend actionable improvements to operations teams

Data, Reporting & KPI Management

• - Track and report on key LP metrics:
• On-time pickup/delivery
• - Order fulfillment cycle time
• - Warehouse throughput
• - Freight cost per shipment
• - Build dashboards (Excel / Power BI) to increase operational visibility
• - Provide insights to leadership and account managers

Process Improvement & Standardization

• - Identify inconsistencies across warehouses and workflows
• - Help standardize SOPs across LP operations
• - Support continuous improvement initiatives (Lean mindset preferred)
• - Assist in WMS/TMS optimization and adoption

Cross-Functional Coordination

• - Work closely with:
• Warehouse managers
• - Freight operations teams
• - Account managers / sales
• - International LP offices
• - Ensure alignment between execution, pricing, and customer expectations

Qualifications

Operational Knowledge

• - Strong understanding of:
• Warehouse operations (receiving, picking, shipping)
• - Transportation modes (truckload, LTL, parcel, ocean, air)
• - Experience in a 3PL or freight-forwarding environment preferred

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Technical Skills

• - WMS / TMS experience (CargoWise, SAP, or similar a plus)
• - Advanced Excel (pivot tables, lookups, data analysis)
• - Power BI or reporting tools (preferred)

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Problem-Solving & Communication

• - Fast decision-making in time-sensitive logistics situations
• - Ability to manage multiple issues simultaneously
• - Strong communication with both internal teams and customers

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Key Traits for Logistics Plus Success

• - Proactive & Urgent - anticipates issues before they escalation
• - Resourceful - finds solutions in ambiguous situations
• - Customer-first mindset - understands impact of every shipment
• - Comfort with controlled chaos - thrives in fast-moving operations