Warehouse & Logistics Operations Specialist

Logistics Plus; Erie (Erie County); Vor Ort; USD 65.000 - 90.000; Vollzeit

Zusammenfassung

Logistics Plus is seeking a Warehouse & Logistics Operations Specialist to act as a centralized control tower across multiple sites, providing remote oversight, shipment visibility, and proactive problem-solving to meet customer commitments while driving cost efficiency and service excellence.

In this role you will bridge warehouse execution, transportation management, and customer expectations within a high-touch 3PL environment, coordinating with warehouse managers, freight teams, and

Qualifikationen

• Strong understanding of warehouse operations (receiving, picking, shipping) and transportation modes (truckload, LTL, parcel, ocean, air).
• Experience in a 3PL or freight-forwarding environment preferred.
• Advanced Excel for data analysis and reporting; familiarity with Power BI is a plus.

Aufgaben

• Monitor activity across LP warehouses (Erie + partner sites) using WMS and internal systems.
• Track inbound/outbound flow, dock activity, and order throughput to meet customer deadlines.
• Identify operational gaps and communicate corrective actions to warehouse teams.
• Build dashboards (Excel/Power BI) to increase operational visibility and drive cost efficiency.
• Coordinate with carriers, LP offices, and international agents to ensure milestone visibility.

Kenntnisse

Warehouse operations

Transportation modes

3PL experience

Tools

WMS/TMS

CargoWise

Excel

Power BI

Jobbeschreibung

Job Details: Job Location: Headquarters Erie PA - Erie, PA 16501, Position Type: Full Time, The Warehouse & Logistics Operations Specialist at Logistics Plus serves as a centralized “control tower” resource supporting warehouse operations and freight execution across multiple locations. This role provides remote operational oversight, shipment visibility, and proactive problem-solving to ensure customer commitments are met while driving cost efficiency and service excellence.

This position is critical in bridging warehouse execution, transportation management, and customer expectations in a high-touch 3PL environment.

Core Responsibilities

Multi-Site Warehouse Oversight (LP Network)

• Monitor activity across LP warehouses (Erie + global/partner sites) using WMS and internal systems
• Track inbound/outbound flow, dock activity, and order throughput
• Identify operational gaps (labor constraints, delays, congestion) and communicate corrective actions
• Support warehouse teams with daily prioritization aligned to customer deadlines

Freight & Shipment Visibility (3PL Environment)

• Actively track shipments across LTL, FTL, parcel, ocean, and air freight
• Ensure milestone visibility (pickup, departure, transload, delivery)
• Coordinate with carriers, LP offices, and international agents
• Proactively address delays, missed pickups, and capacity issues

Customer-Focused Exception Management

• Serve as a key escalation point for:
  • Late shipments
  • Inventory discrepancies
  • Damage or service failures
• Communicate updates clearly to internal teams and customers
• Drive resolution quickly to protect service levels

Cost & Efficiency Optimization

• Analyze freight spend and warehouse handling costs
• Identify opportunities to:
  • Consolidate shipments
  • Improve mode selection
  • Reduce accessorials (detention, reweighs, etc.)
• Recommend actionable improvements to operations teams

Data, Reporting & KPI Management

• Track and report on key LP metrics:
  • On-time pickup/delivery
  • Order fulfillment cycle time
  • Warehouse throughput
  • Freight cost per shipment
• Build dashboards (Excel / Power BI) to increase operational visibility
• Provide insights to leadership and account managers

Process Improvement & Standardization

• Identify inconsistencies across warehouses and workflows
• Help standardize SOPs across LP operations
• Support continuous improvement initiatives (Lean mindset preferred)
• Assist in WMS/TMS optimization and adoption

Cross-Functional Coordination

• Work closely with:
  • Warehouse managers
  • Freight operations teams
  • Account managers / sales
  • International LP offices
• Ensure alignment between execution, pricing, and customer expectations

Qualifications: Operational Knowledge

• Strong understanding of:
  • Warehouse operations (receiving, picking, shipping)
  • Transportation modes (truckload, LTL, parcel, ocean, air)
• Experience in a 3PL or freight-forwarding environment preferred

Technical Skills

• WMS / TMS experience (CargoWise, SAP, or similar a plus)
• Advanced Excel (pivot tables, lookups, data analysis)
• Power BI or reporting tools (preferred)

Problem-Solving & Communication

• Fast decision-making in time-sensitive logistics situations
• Ability to manage multiple issues simultaneously
• Strong communication with both internal teams and customers

Key Traits for Logistics Plus Success

• Proactive & Urgent – anticipates issues before they escalates
• Resourceful – finds solutions in ambiguous situations
• Customer-first mindset – understands impact of every shipment
• Comfort with controlled chaos – thrives in fast-moving operations