Warehouse Lead / Customer Success Associate

System One; Sayreville (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Warehouse Lead / Customer Success Associate, where you'll play a vital role in supporting customers with customized rubber products for industrial machinery. This dynamic position involves learning about a diverse product line, troubleshooting customer issues, and managing inquiries through various channels. You'll also be responsible for updating the company website and assisting with inventory management. If you thrive in a customer-focused environment and enjoy building relationships, this is the perfect opportunity to make a meaningful impact in a growing industry.

Qualifications

• High school diploma required; experience in rubber products or industrial supplies is a plus.
• Proficient in ERP management and MS Office.

Responsibilities

• Learn product line and assist customers with inquiries and solutions.
• Manage website updates and maintain customer relationships.

Skills

Customer Relationship Management

Troubleshooting

Sales Skills

Product Knowledge

Education

High School Diploma or Equivalent

Tools

ERP Management

MS Office (Word, Excel, Outlook)

Job description

Warehouse Lead / Customer Success Associate

Job Information:

• Contract to hire, located in Parlin, NJ
• We distribute replacement parts. Our parts are customize rubber belts, straps and harnesses used on industrial machinery and equipment.
• Schedule/hours: Monday - Friday, 8:00 AM - 4:30 PM.
• Paying $22- $25 per hour (based on experience)

Warehouse Lead / Customer Success Associate Responsibilities:

• Learns our entire line of products sold, becomes familiar with different types of rubber product, brands, and associated accessories, lubricants, rollers, bearings, etc.
• Works closely with new customers, learns and understands their equipment, issues, and problems. Develops and sells a solution.
• Handles sale inquiries through internet, email, and phone inquiries, some walk-in customers. Many orders are repeat business.
• Develops and maintains a deep understanding of our product line.
• Updates and manages the company website, including posting pictures.
• Passes customer orders to Warehouse Associates / Manufacturing Technicians for fulfillment and explains orders to co-workers based on customer interactions / knowledge.
• Provides customer support by troubleshooting and resolving issues.
• Builds and maintains strong relationships with customers.
• Assists in inventory management.
• Performs administrative tasks, as needed.

Service Advisor Job Requirements:

• High school diploma or equivalent is required.
• Experience in any of the following areas is a plus: Rubber products, General Industrial Supplies, Bearings, Industrial Belts, Inventory Control.
• Proficiency in computer skills including ERP management and MS Office: Word, Excel, Outlook, etc.