Warehouse Lead

Guitar Center; Charlotte (NC); On-site; USD 19,286 - 31,684; Full time

Job summary

Guitar Center is seeking a Warehouse Lead in Charlotte, NC to guide daily warehouse operations, provide training, and support the Hub Manager with workflow coordination and safety compliance. The role involves hands-on warehouse functions with the team and ensuring production, quality, and service goals are met.

Compensation is commensurate with experience, with the potential to contribute to a dynamic retail and music gear environment.

Qualifications

• High school diploma or GED is required.
• Six months of warehouse, logistics, inventory, or related experience preferred.
• Active driver’s license and ability to operate company vehicles if needed (preferred).
• Basic proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to complete work assignments promptly with minimal follow-up.
• Strong written and verbal communication skills.
• Ability to lead by example and train others.
• Reliable attendance and positive attitude are essential.

Responsibilities

• Provide direction and training to team members to meet production, quality, and service goals.
• Coordinate daily workflow and prioritize tasks to support operations and customer service.
• Keep the manager informed about production rates, training needs, performance issues, and opportunities for improvement.
• Perform warehouse functions alongside the team and maintain productivity and quality.
• Locate and transfer products for daily orders with accuracy; sort serialized products per standards.
• Assist with quality control, packing, labeling, and shipment preparation.
• Load and unload products, move items within the facility, and support storage or shipping needs.
• Perform other duties as assigned by leadership.

Skills

Team leadership

Warehouse operations

Training

Safety compliance

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

POSITION SUMMARY

The Warehouse Lead supports daily warehouse operations by providing day-to-day guidance, training, and support to team members to help achieve production, quality, and service goals. This role assists the Hub Manager with workflow coordination, safety compliance, training, and communication of operational needs while performing warehouse functions alongside the team.

About Music & Arts

Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

Compensation: Commensurate with experience; $23 per hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential Functions (not all-inclusive):

• Assists the manager by providing direction and training to employees within the work team to ensure production rates, quality standards, and service goals are achieved.


• Assists with coordinating daily workflow and prioritizing tasks to support operational goals and customer service expectations.


• Keeps the manager informed of production rates, training needs, performance issues, improvement opportunities, and personnel concerns.


• Performs warehouse functions alongside team members and maintains expected productivity and quality standards. Functions may include, but are not limited to:
  
  
  
  • Locate and transfer product for daily sales orders, ensuring accuracy between physical product and order description.
  
  
  • Process and sort serialized product according to company standards.
  
  
  • Assist with quality control and maintenance of rental inventory.
  
  
  • Prepare, pack, and label items for shipment following established procedures.
  
  
  • Load and unload products, including moving items with or without rolling carts.
  
  
  • Move product within the facility to support storage, staging, or shipment needs.
  
  
  
  


• Performs other duties as assigned by the leadership team.

EDUCATION AND EXPERIENCE

Tojoinourband,you'llneedthefollowingskills, education, and experience:

• High school diploma or GED (required).


• Six months of warehouse, logistics, inventory, or related experience (preferred).


• Active driver's license and ability to operate company vehicles as needed (preferred).


• Basic proficiency in Microsoft Office (Word, Excel, Outlook).


• Ability to complete work assignments and projects in a timely and efficient manner with minimal follow-up.


• Strong written and verbal communication skills.


• Ability to effectively give and receive instructions.


• Proven reliability and strong attendance record.


• Exceptional problem-solving skills and the ability to train and direct others to complete assigned tasks.


• Must demonstrate a positive attitude, integrity, support for company goals, and the ability to lead by example.


• Strong teamwork skills with the ability to encourage others to achieve department goals.


• Offers of employment are contingent upon successful background and motor vehicle record checks.

PHYSICAL DEMAND AND WORK EFFORT

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Continuous mental and/or visual attention; the work requires constant alertness in a warehouse environment.


• Ability to lift, push, or pull up to 50 pounds.


• Ability to stand, walk, and move within a warehouse environment for extended periods.


• Ability to perform repetitive motions safely for extended periods.


• Ability to safely climb and work on ladders when needed.


• Ability to work safely in warehouse and outdoor environments as needed.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening.