Warehouse Lead

Woodwind & Brasswind; Charlotte (NC); On-site; USD 26,139 - 37,229; Full time

Job summary

Music & Arts in Charlotte, NC is seeking a Warehouse Lead to guide daily operations, train teammates, and support the Hub Manager in workflow coordination, safety, and communication while performing warehouse tasks alongside the team.

Responsibilities include directing staff to hit production, quality, and service goals; coordinating daily workflow; maintaining productivity; and handling packing, shipping, and inventory checks as needed.

Qualifications

• High school diploma or GED is required.
• Six months of warehouse, logistics, or related experience preferred.
• Active driver's license and ability to operate company vehicles preferred.
• Basic proficiency in Microsoft Office (Word, Excel, Outlook).
• Strong written and verbal communication skills.
• Ability to lead by example and maintain a positive attitude.
• Reliable with strong attendance and teamwork.

Responsibilities

• Guide and train team members to achieve production rates, quality standards, and service goals.
• Coordinate daily workflow and priorities to support operations and customer service.
• Inform the manager of production rates, training needs, performance issues, and concerns.
• Perform warehouse functions with the team: locate and transfer products, process and sort serialized items, quality control, packing, labeling, loading/unloading, and moving products as needed.
• Perform other duties as assigned by leadership.

Job description

POSITION SUMMARY

The Warehouse Lead supports daily warehouse operations by providing day-to-day guidance, training, and support to team members to help achieve production, quality, and service goals. This role assists the Hub Manager with workflow coordination, safety compliance, training, and communication of operational needs while performing warehouse functions alongside the team.

About Music & Arts

Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike to experience the almost indescribable happiness that comes from playing an instrument. We believe in putting our customers first, engaging with respect and integrity and fulfilling our mission with passion.In 2005, Music & Arts joined forces with American Music to become the largest band and orchestra instrument retailer in the United States. Based in Frederick, MD, Music & Arts is now part of the Guitar Center enterprise and comprises 225+ retail stores, 200+ educational representatives, and 250+ affiliate locations.

Compensation: Commensurate with experience; $23 per hour.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential Functions (not all-inclusive):

• Assists the manager by providing direction and training to employees within the work team to ensure production rates, quality standards, and service goals are achieved.
• Assists with coordinating daily workflow and prioritizing tasks to support operational goals and customer service expectations.
• Keeps the manager informed of production rates, training needs, performance issues, improvement opportunities, and personnel concerns.
• Performs warehouse functions alongside team members and maintains expected productivity and quality standards. Functions may include, but are not limited to:
  • Locate and transfer product for daily sales orders, ensuring accuracy between physical product and order description.
  • Process and sort serialized product according to company standards.
  • Assist with quality control and maintenance of rental inventory.
  • Prepare, pack, and label items for shipment following established procedures.
  • Load and unload products, including moving items with or without rolling carts.
  • Move product within the facility to support storage, staging, or shipment needs.
• Performs other duties as assigned by the leadership team.

EDUCATION AND EXPERIENCE

To join our band, you'll need the following skills, education, and experience:

• High school diploma or GED (required).
• Six months of warehouse, logistics, inventory, or related experience (preferred).
• Active driver's license and ability to operate company vehicles as needed (preferred).
• Basic proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to complete work assignments and projects in a timely and efficient manner with minimal follow-up.
• Strong written and verbal communication skills.
• Ability to effectively give and receive instructions.
• Proven reliability and strong attendance record.
• Exceptional problem-solving skills and the ability to train and direct others to complete assigned tasks.
• Must demonstrate a positive attitude, integrity, support for company goals, and the ability to lead by example.
• Strong teamwork skills with the ability to encourage others to achieve department goals.
• Offers of employment are contingent upon successful background and motor vehicle record checks.

PHYSICAL DEMAND AND WORK EFFORT

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Continuous mental and/or visual attention; the work requires constant alertness in a warehouse environment.
• Ability to lift, push, or pull up to 50 pounds.
• Ability to stand, walk, and move within a warehouse environment for extended periods.
• Ability to perform repetitive motions safely for extended periods.
• Ability to safely climb and work on ladders when needed.
• Ability to work safely in warehouse and outdoor environments as needed.

If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening.