Warehouse Inventory & Fulfillment Specialist

MSC Industrial Direct Co.,Inc.; Windsor, Northern (CT, KY); Hybrid; USD 23,000 - 32,000; Full time

Job summary

MSC Industrial Direct Co.,Inc. in Windsor, CT is seeking a Regional Inventory Center Associate to perform warehouse duties and deliver first-class service to our customer-specific accounts.

This role supports inbound receiving, labeling, put-away, and accurate inventory control within the RIC. You will pull orders for customer pickups, prepare shipments, perform cycle counts, and use the company system to process purchase orders and track deliveries.

Qualifications

• High school diploma or equivalent required.
• Knowledge of basic arithmetic required.
• Excellent customer service and sales skills.
• Excellent written and verbal communication skills.
• Basic knowledge of warehouse processes.

Responsibilities

• Ensures a safe working environment by keeping work areas orderly and clear of hazards.
• Receive incoming product and packages via UPS and truck shipments.
• Label and put-away inbound inventory to bin locations and bulk shelving.
• Performs bin maintenance and cycle counts as necessary to maintain RIC inventory accuracy.
• Review vendor packaging and label bin location to help others identify Unit of Measure issues to prevent pulling errors.
• Pull orders to support called in customer pick-ups, UPS and truck shipments.
• Process and input information in company-based computer system including freighting completed packages for UPS and truck shipments.
• Operate basic warehouse vehicles (electric pallet jack and/or forklift).
• Submit verbal or email requests to supervisor to order supplies and product to ensure continued R.I.C. operations are maintained to service customer orders.
• Provide customer service to internal associates and MSC customers using all tools available including phone, email and the Internet.
• Provide face to face customer service to called in customer orders, in accordance with MSC standards to ensure customer satisfaction, account retention and revenue generation.
• Submit Purchase Orders to vendors thru company-based computer system.
• Contact vendors via direct calls or emails to confirm acknowledgements and deliver status of a PO, discrepancies to quantities or damaged shipments.
• Participation in special projects and performs additional duties as required.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.

Skills

Customer service

Sales skills

Written communication

Verbal communication

Arithmetic

Warehouse processes

Education

High school diploma or equivalent

Job description

MSC Industrial Direct Co.,Inc. in Windsor, CT is seeking a Regional Inventory Center Associate to perform warehouse duties and deliver first-class service to our customer-specific accounts.

This role supports inbound receiving, labeling, put-away, and accurate inventory control within the RIC. You will pull orders for customer pickups, prepare shipments, perform cycle counts, and use the company system to process purchase orders and track deliveries.