Warehouse Support, Regional Inventory Center 8:00am-4:30pm

MSC Industrial Direct Co.,Inc.; Windsor (CT); On-site; USD 28,000 - 33,000; Full time

Job summary

MSC Industrial Supply Co. in Windsor, CT is seeking a Regional Inventory Center Associate to perform warehouse duties and deliver first-class service to customer-specific accounts. The role requires safety practices, order fulfillment, and strong customer communication.

The position supports receiving, put-away, cycle counts, and shipment preparation, with access to basic warehouse equipment. A high school diploma and solid arithmetic skills are essential.

Qualifications

• A high school diploma or the equivalent experience is required.
• Knowledge of basic arithmetic is required.
• Excellent customer service and sales skills.
• Excellent written and verbal communication skills.
• Basic knowledge of warehouse processes and procedures.

Responsibilities

• Keeps work areas orderly and clear of hazards to ensure a safe working environment.
• Receive incoming product and packages via UPS and truck shipments.
• Label and put-away inbound inventory to bin locations and bulk shelving.
• Perform bin maintenance and cycle counts to maintain RIC inventory accuracy.
• Pull orders to support called in customer pick-ups, UPS and truck shipments.
• Operate basic warehouse vehicles (electric pallet jack and/or forklift).
• Provide customer service to internal associates and MSC customers via phone, email, and internet.
• Submit Purchase Orders to vendors and confirm acknowledgments and delivery status.
• Assists with order processing and vendor communication as needed.

Skills

High School Diploma

Arithmetic basics

Customer service

Communication skills

Warehouse basics

Education

High School Diploma or Equivalent

Job description

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries. We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition ID :21427

Employment Type :Full Time

Job Category :Warehouse/Distribution

Work Location :Windsor, CT - Reg Inv Center

BRIEF POSITION SUMMARY

The Regional Inventory Center Associate will perform various warehouse duties to deliver 1st in Class Service to our Customer Specific accounts.

DUTIES and RESPONSIBILITIES

• Ensures a safe working environment by keeping work areas orderly and clear of hazards.
• Receive incoming product and packages via UPS and truck shipments.
• Label and put-away inbound inventory to bin locations and bulk shelving.
• Performs bin maintenance and cycle counts as necessary to maintain RIC inventory accuracy.
• Review vendor packaging and label bin location to help others identify Unit of Measure issues to prevent pulling errors.
• Pull orders to support called in customer pick-ups, UPS and truck shipments.
• Process and input information in company-based computer system which include Freighting completed packages for UPS and truck shipments.
• Operate basic warehouse vehicles. (i.e., electric pallet jack and/or forklift)
• Submit verbal or email requests to supervisor to order supplies and product to ensure continued R.I.C. operations are maintained to service customer orders.
• Provide customer service to internal associates and MSC customers using all tools available including, but not limited to, phone, email and the Internet.
• Provide face to face customer service to called in customer orders, in accordance with MSC standards to ensure customer satisfaction, account retention and revenue generation.
• Submit Purchase Orders to vendors thru company-based computer system.
• Contact vendors via direct calls or emails to confirm acknowledgements and deliver status of a PO, discrepancies to quantities or damaged shipments.
• Participation in special projects and performs additional duties as required.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.

EDUCATION and EXPERIENCE

• A high school diploma or the equivalent experience is required.
• Knowledge of basic arithmetic is required.
• SKILLS:
• Excellent customer service and sales skills.
• Excellent written and verbal communication skills.
• Basic knowledge of warehouse processes and procedures.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sitting, standing, walking, lifting materials (maximum 75 pounds individual or team lift), carrying, pushing, pulling, climbing stairs, climbing using legs and arms, balancing, stooping, kneeling, repeated bends, reaching high and low, and repetitive twisting or pressure, involving wrist and hands. Hearing, seeing (including depth perception and peripheral vision), ability of mental coordination. Must be able to wear personal protective equipment as required for position. Must be able to operate at heights up to 50 feet. Mentally alert for entire shift.

OTHER REQUIREMENTS

• A valid driver's license is required.
• In order to meet customer service requirements, associates can be temporarily re-assigned to other warehouse functions.
• Bending and lifting to move items that are at least 50 pounds.
• Ability to operate at heights up to 50 feet high.
• Ability to stand for prolonged periods of time.

Compensation starting at $ 20.00/hr depending on candidate location and experience.

The salary range represented is based on similar roles in comparable industries, and the cost of labor in respective cities. Actual compensation is based on the candidate's relevant experience, education requirements and peer pay equity. The Company reserves the right to modify the range as market conditions change.

This job posting will remain open for a minimum of 3 business days from the original posting date or longer as needed to fill the position.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation or any category protected by applicable law. Accommodation requests can be made at any stage of the recruitment process; applicants are asked to make their needs/requirements known.

Please note that MSC uses electronic monitoring and system logs in its workplace, including monitoring of Company-provided systems and collaboration tools, as permitted by applicable law.