Warehouse-Fleet Manager

Service Now Home Services; Cortland Township (IL); On-site; USD 75,000 - 105,000; Full time

Job summary

Service Now seeks an experienced Warehouse and Fleet Manager to lead and optimize warehouse and fleet operations in Northern Illinois. You will manage inventory, forecast procurement needs, and ensure vehicles are road-ready while enforcing safety standards across the team.

Leadership experience in a service-oriented setting is essential, with a focus on organization, cross-functional collaboration, and data-driven improvements to support field technicians and customers.

Qualifications

• Experience in warehouse management or fleet management leadership.
• Proven leadership and ability to develop a high-performing team.
• Strong organizational and time management skills with attention to detail.
• Proficiency in inventory management systems and data reporting.
• Solid understanding of warehouse operations including inventory control and logistics.
• Familiarity with HVAC/plumbing/electrical materials is a plus.
• Strong problem-solving and decision-making under pressure.
• Excellent written and verbal communication with stakeholders.
• Commitment to safety and a safe working environment.
• Forklift certification preferred.
• Bachelor's degree in supply chain or related field preferred.
• Valid driver's license required.

Responsibilities

• Lead and optimize warehouse and fleet operations to improve efficiency.
• Oversee inventory control, cycle counts, and reconciliations with systems.
• Coordinate procurement and forecasting to ensure parts availability.
• Optimize warehouse layout and logistics for storage and retrieval.
• Manage fleet maintenance, scheduling, and readiness.
• Enforce safety standards across all operations.
• Monitor equipment and tools, coordinating preventive maintenance.
• Drive continuous improvement through data-driven analysis.
• Collaborate with service, dispatch, procurement, and finance teams.
• Perform other duties as assigned.

Skills

Leadership

Inventory control

Fleet management

Safety compliance

Procurement planning

Cross-functional teamwork

Forklift certification

Education

Bachelor's degree in supply chain management or logistics

Tools

Inventory management systems

Job description

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As the Warehouse and Fleet Manager, you will be responsible for managing and optimizing all aspects of warehouse operations, including inventory control, logistics, and equipment management. You will plan, direct, and supervise the programs for acquisition, assignment, utilization, maintenance, repair, replacement, and disposal of fleet vehicles. Your leadership, strategic thinking, and organizational skills will contribute directly to the success of our field teams and the customers they serve.

Key Responsibilities

• Lead Warehouse and Fleet Operations: Develop and implement strategies, policies, and procedures for warehouse and fleet management to ensure efficient operations and optimized inventory control.
• Oversee Inventory Control: Manage cycle counts, physical inventories, and reconciliations to maintain accurate inventory levels. Implement and maintain inventory management systems to track, analyze, and report on stock levels and trends.
• Coordinate Procurement and Forecasting: Partner with procurement and service teams to forecast inventory needs and place purchase orders in a timely manner, ensuring parts and materials are always available for field technicians.
• Optimize Warehouse Layout and Logistics: Maximize space utilization and streamline product storage, retrieval, and fulfillment. Manage receiving, inspection, and storage of incoming shipments, resolving any discrepancies quickly.
• Manage Fleet Maintenance and Readiness: Oversee all fleet vehicles including scheduling preventive maintenance, coordinating repairs, tracking vehicle condition, and ensuring every vehicle is road-ready and compliant.
• Enforce Safety Standards: Implement and enforce safety protocols and best practices across all warehouse operations to maintain a safe environment for all personnel.
• Monitor Equipment and Tools: Track and maintain warehouse equipment and tools, coordinating repairs and preventive maintenance to ensure ongoing availability and functionality.
• Drive Continuous Improvement: Analyze operations regularly, identify inefficiencies, and implement process improvements to increase productivity across warehouse and fleet functions.
• Collaborate Cross‑Functionally: Work closely with service, dispatch, procurement, and finance teams to ensure seamless coordination, communication, and operational alignment.
• Other duties as assigned.

Qualifications

• Previous experience in warehouse management, fleet management, or a similar leadership role, preferably in a service-oriented industry.
• Proven leadership and supervisory skills with the ability to motivate and develop a high-performing team.
• Strong organizational and time management skills with exceptional attention to detail.
• Proficiency in inventory management systems and tools with the ability to analyze and report on inventory data.
• Solid understanding of warehouse operations including inventory control, logistics, and equipment management.
• Familiarity with HVAC, plumbing, or electrical materials and equipment is an asset.
• Strong problem-solving abilities and the ability to make decisions under pressure.
• Excellent written and verbal communication skills with the ability to interact effectively with internal and external stakeholders.
• Strong commitment to safety and maintaining a safe working environment.
• Forklift certification and knowledge of safe forklift operation is preferred.
• Bachelor's degree in supply chain management, logistics, or a related field is preferred.
• Valid drivers license required.

Interpersonal Qualifications

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

Who You Are

You are a hands‑on operational leader who takes pride in running a tight, well‑organized shop. You know where everything is, you know what every vehicle needs, and you stay two steps ahead of problems before they affect the field. You hold your team to a high standard because you know that when the warehouse runs well, the whole business runs well.

What Onboarding Looks Like

In your first 30 days, you will assess the current state of warehouse organization, inventory accuracy, and fleet condition while getting to know your team and key partners in service, dispatch, and procurement. By day 60, you have full ownership of daily warehouse and fleet operations, active improvement initiatives underway, and a clear picture of where the gaps are. By day 90, you are running a reliable, efficient operation that the field team depends on and trusts completely.

The 5 Big Things

• Technicians Never Wait on Parts: The field runs on what is in your warehouse. When inventory is accurate, stocked, and organized, technicians can focus on the job, not the supply chain. Success means no tech is ever standing still because something was not where it should be.
• The Fleet Never Surprises You: You do not wait for something to break. You already know what is due, what is aging, and what needs attention. Maintenance is scheduled, not scrambled. Success means every vehicle is road‑ready and unplanned downtime is rare enough to be notable.
• Your Numbers Are Trusted: Inventory counts, cycle counts, and system records tell the same story. Procurement decisions are based on data, not gut feel. When someone asks what is on the shelf, the answer is accurate and you can prove it.
• The Warehouse Is a Place People Can Work Well In: Safe, organized, and efficient, not because someone told you to keep it that way, but because you built the systems that make it stay that way. No one gets hurt, nothing gets lost, and time is not wasted on things that should be simple.
• The Field and the Back Office Stay Connected Through You: Dispatch, service, and procurement do not operate in silos on your watch. You see a shortage coming before it becomes a problem, flag it early, and keep everyone moving. Success means no team gets blindsided by something you knew about first.

About Us: We’re the Carpenters — proud to live and work in the Northern Illinois communities we’ve served for over 75 years. Founded by our grandfather, Walter Carpenter, in 1949, Service Now remains locally owned and committed to the same high standards in HVAC, plumbing, sewer, and electrical services. We employ only the best certified technicians and proudly serve Kane, DeKalb, DuPage, and Ogle Counties.

Service Now/American Trenchless Technologiesis an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.