Warehouse Dock Coordinator

ADP, Inc.; City of Niagara Falls (NY); On-site; USD 25,000 - 27,000; Full time

Job summary

ADP, Inc. is seeking a Warehouse Dock Coordinator in Niagara Falls, NY. You will manage dock operations, verify loads, and coordinate with drivers, CSRs, and internal teams. Responsibilities include processing BOLs, packing slips, and inbound/outbound data entry in ERP systems.

The role requires a High School Diploma or GED, strong communication skills, and the ability to multitask in a fast-paced environment. Lifting up to 50 lbs may be required; safety gear is required.

Qualifications

• High School Diploma or GED required.
• Excellent verbal and written communication skills.
• Ability to multi-task and prioritize.
• Problem analysis and problem-solving abilities.
• Attention to detail and accuracy.
• Initiative and ability to work independently.
• Basic PC skills and MS Office Suite (Excel, Word, Outlook).
• Ability to work in a fast-paced environment, independently and with a team.

Responsibilities

• Provide exceptional customer service on the warehouse dock.
• Manage and check-in drivers and verify orders/load details.
• Track inbounds/outbounds, BOLs, packing slips, schedules and orders.
• Communicate with internal departments via calls and emails.
• Prioritize client requests and respond promptly to inquiries.
• Manage yard and door traffic and update arrival/departure times.
• Ensure seals and glad locks are applied and trailers secured.
• Prepare paperwork for shipment to HQ and adhere to SOPs.

Skills

Communication skills

Multi-tasking

Problem solving

Attention to detail

Initiative

Fast-paced environment

Education

High School Diploma or GED

Tools

MS Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Warehouse Dock Coordinator

Regular Full Time Manual Labor Niagara Falls, NY, US 1 Attachments

3 days ago Requisition ID: 1277

Salary Range: $18.50 To $19.67 Hourly

***This position is located at 126 Memorial Parkway in Niagara Falls**

Job purpose

As a Warehouse Dock Coordinator, one will be responsible for items related to managing the Warehouse dock and checking in drivers. This includes order/load verification, keeping track of open/full doors, assigning doors, contacting drivers, printing BOL’s and packing slips, communicating with CSRs, answering phone calls, responding to email, entering inbound/outbound data into Customer’s ERP System, removing glad lock from airline, ensuring seal is applied to the trailer and other assignments as requested.

Duties and responsibilities

• Provide exceptional customer service
• Manage and check-in drivers efficiently and effectively
• Obtain and maintain necessary records and track items such as inbounds, outbounds, BOLs, packing slips, schedules and orders
• Daily communication via telephone calls and emails to internal departments
• Prioritize and multi-task client requests on a daily basis
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Respond in a prompt and courteous manner to client requests
• Manage yard and door traffic
• Update arrival and departure times in Vision schedule
• Secure trailers (inbounds/outbounds)
• Remove glad lock from airline
• Ensure the seal is applied to the trailer
• Manage shipped paperwork and prepare for shipment to HQ
• Follow all safety procedures and SOPs
• Perform all other duties as assigned

Qualifications

• High School Diploma or GED required
• Excellent verbal and written communication skills
• Ability to multi-task
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Initiative
• Basic PC skills and MS Office Suite (Excel, Word, Outlook)
• Ability to work in fast-paced environment, independently and with team

Safety Requirements

• Must wear safety boots/shoes.
• Must wear safety vest.

Physical requirements

• Must be able to lift up to 50 lbs.

Direct reports

None

***This position is located at 126 Memorial Parkway in Niagara Falls**

Job purpose

As a Warehouse Dock Coordinator, one will be responsible for items related to managing the Warehouse dock and checking in drivers. This includes order/load verification, keeping track of open/full doors, assigning doors, contacting drivers, printing BOL’s and packing slips, communicating with CSRs, answering phone calls, responding to email, entering inbound/outbound data into Customer’s ERP System, removing glad lock from airline, ensuring seal is applied to the trailer and other assignments as requested.

Duties and responsibilities

• Provide exceptional customer service
• Manage and check-in drivers efficiently and effectively
• Obtain and maintain necessary records and track items such as inbounds, outbounds, BOLs, packing slips, schedules and orders
• Perform data entry into Customer’s ERP System
• Daily communication via telephone calls and emails to internal departments
• Prioritize and multi-task client requests on a daily basis
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Respond in a prompt and courteous manner to client requests
• Manage yard and door traffic
• Update arrival and departure times in Vision schedule
• Secure trailers (inbounds/outbounds)
• Remove glad lock from airline
• Ensure the seal is applied to the trailer
• Manage shipped paperwork and prepare for shipment to HQ
• Follow all safety procedures and SOPs
• Perform all other duties as assigned

Qualifications

• High School Diploma or GED required
• Customer service experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Problem analysis and problem-solving
• Attention to detail and accuracy
• Initiative
• Basic PC skills and MS Office Suite (Excel, Word, Outlook)
• Ability to work in fast-paced environment, independently and with team

Safety Requirements

• Must wear safety boots/shoes.
• Must wear safety vest.

Physical requirements

• Must be able to lift up to 50 lbs.

Direct reports

None

Monday-Friday, 8:00am-4:30pm

Attachments (1)

Warehouse Dock Coordinator_Niagara Falls.pdf