Desktop / mobile Support

Astreya; Cleveland (OH); On-site; USD 44,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Paid time off

Holidays

Tuition reimbursement

Job summary

Astreya in Cleveland, OH is seeking a Desktop Support technician with 4-7 years of onsite experience across office and factory environments. You will handle break/fix, deployments, and support for laptops, rugged devices, printers, scanners, and conference room A/V, following ITSM processes and using SCCM and Nexthink for visibility.

You will monitor queues, perform incident management, and contribute to runbooks and SOPs while applying strong Windows troubleshooting and basic networking skills

Qualifications

• 4–7 years of onsite desktop support experience in office and factory environments.
• Experience with laptops/desktops, rugged factory devices, printers, handheld scanners and A/V equipment.
• Strong Windows troubleshooting and basic networking skills; ITSM process familiarity.

Responsibilities

• Provide hands-on onsite support for laptops, desktops, rugged devices, printers, scanners and conference room A/V.
• Monitor ticket queues and assign tickets via ITSM tools.
• Perform incident management and RCA for major incidents; drive prevention.
• Create and maintain SOPs, runbooks, and knowledge articles.
• Use SCCM, IT Shop, and Nexthink for endpoint visibility and efficiency.

Skills

Windows troubleshooting

Onsite support

ITSM tools

SCCM

Nexthink

Hardware deployment

Networking basics

Tools

SCCM

Nexthink

IT Shop

Job description

## Desktop / mobile SupportApply: Cleveland, OH: Full time: Posted Today: R0018046We are seeking a Desktop Support with 4-7 years of onsite desktop support experience across office and factory environments. The role covers break/fix and deployment support for laptops/desktops, rugged factory laptops, printers, handheld scanners, and conference room A/V devices. The technician will execute incidents/requests via ITSM processes, leverage tools like IT Shop, SCCM, Nexthink for endpoint visibility, and apply strong Windows plus basic networking troubleshooting to restore services quickly **Key Responsibilities** • Provide hands-on onsite support (break/fix, deployments, escalations) for laptops/desktops, rugged factory devices, printers (HP/Lexmark), handheld scanners, and conference room A/V systems. • Monitor ticket queues and assign tickets through ITSM tools; • Perform incident management, RCA for major incidents, and drive issue prevention. • Create and maintain SOPs, runbooks, and knowledge articles. • Utilize tools such as SCCM, IT Shop, and Nexthink for endpoint visibility and support efficiency. • Apply strong Windows troubleshooting skills and basic network diagnostics to restore services quickly.**Salary Range**$44,232.00 - $69,840.00 USD (Salary)* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.***Astreya** **offers comprehensive** **b****enefits to all Regular, Full-Time Employees,** **including:*** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only* Dental provided through UHC* Nationwide Vision provided by UHC* Flexible Spending Account for Health & Dependent Care* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera* Corporate Wellness Program provided by Goomi Group* Employee Assistance Program* Wellness Days 401k Plan* Basic and Supplemental Life Insurance* Short Term & Long Term Disability* Critical Illness, Critical Hospital, and Voluntary Accident Insurance* Tuition Reimbursement (available 6 months after start date, capped)* Paid Time Off (accrued and prorated, maximum of 120 hours annually)* Paid Holidays* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law