Warehouse Customer Service Specialist - Evenings

Penske; Salt Lake City (UT); On-site; USD 24,000 - 34,000; Full time

Job summary

Penske Logistics in Salt Lake City is seeking a Customer Service Associate to support our warehouse operations. You will respond to requests, monitor inventory levels, and coordinate delivery schedules to ensure timely shipments.

Strong communication, problem solving, and data-entry skills are essential for success. The role requires 1 year of warehousing experience, a high school diploma or GED, and proficiency with Excel/Outlook.

Qualifications

• At least 1 year of warehousing/material-handling experience required.
• High school diploma or GED equivalent required.
• Ability to work independently, customer service, multitasking skills, organizational skills, team player, flexibility required, verbal & written communication skills, excellent with numbers and time management, strong problem solving skills required.
• Advanced computer skills including Excel and Outlook required.
• Must also be able to learn and regularly operate multiple company and customer owned Warehouse Management System (WMS) and/or MRP systems.
• Ability to work in warehouse non-climate controlled conditions required.
• Willingness to travel as necessary, work the required schedule, work at the specific location.

Responsibilities

• Audit of picker activity/accuracy, warehouse reports, maintain of files, customer service interaction, resolution of pallet staging/tracking.
• Various office and administrative duties, including handling shipping documents, office supplies, maintaining database and reporting.
• Assist operations with passing out orders to be picked and document time out/in, picker's name and piece count for daily activity log.
• Liaison for internal customer support.
• Data entry and record processing in WMS and MRP systems.
• Provides direction when discrepancies are found.
• Weigh or count items for distribution to ensure conformance to standards.
• Read work orders or receive instructions to determine assignments.
• Communicate with associates from other shifts.
• Complete daily logs.
• Work with customer to resolve stock shortages.
• Identify cost savings opportunities for the customer.
• Track shipments to ensure deadlines are met.
• Work with suppliers to correct part/shipment issues.

Skills

Customer service

Time management

Problem solving

Team player

Organizational skills

Verbal & written communication

Education

High school diploma or GED

Tools

Excel

Outlook

Job description

Penske Logistics in Salt Lake City is seeking a Customer Service Associate to support our warehouse operations. You will respond to requests, monitor inventory levels, and coordinate delivery schedules to ensure timely shipments.

Strong communication, problem solving, and data-entry skills are essential for success. The role requires 1 year of warehousing experience, a high school diploma or GED, and proficiency with Excel/Outlook.