Warehouse Customer Service Specialist

Kuehne+Nagel; Brownsburg (IN); On-site; USD 30,000 - 43,000; Full time

Job summary

Kuehne+Nagel in Brownsburg, IN is seeking a Customer Service Specialist for pharmaceutical distribution support. This onsite role focuses on inbound receiving, documentation, and coordinating with warehouse teams to ensure compliant, accurate receipt of products.

You’ll handle inquiries, schedule inbound appointments, validate documents, and support KPI-driven performance. Strong communication and multitasking abilities are essential for success in this fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• 2+ years of customer service experience in a warehouse, logistics, distribution, or supply chain environment.
• Experience using Warehouse Management Systems (WMS).
• Strong communication, organization, and problem-solving skills.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.

Responsibilities

• Act as the primary point of contact for inbound shipment inquiries from customers, vendors, carriers, and internal departments.
• Coordinate inbound delivery appointments and manage receiving schedules to support efficient warehouse operations.
• Review and validate shipping documentation, including Bills of Lading (BOLs), packing lists, ASNs, Certificates of Analysis (COAs), and temperature-controlled shipment records.
• Investigate and resolve inbound discrepancies such as damaged product, inventory variances, temperature excursions, and documentation issues.
• Ensure compliance with pharmaceutical regulations, customer requirements, and quality standards.
• Process and maintain accurate data within Warehouse Management Systems (WMS) and related customer platforms.
• Partner closely with Warehouse Operations, Inventory Control, Transportation, and Quality teams to ensure seamless inbound processing.
• Support operational reporting and key performance metrics related to receiving accuracy and customer service.

Skills

Customer service experience

WMS

Communication

Organization

Problem-solving

Multitasking

Education

High School Diploma or equivalent

Tools

WMS

Job description

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

Pay:

$26.72 per hour + $0.50/hour shift differential

Schedule:

Monday-Friday, 12:00 PM - 8:30 PM

Location:

Brownsburg, IN - working onsite and internally in the warehouse

Are you a customer-focused professional who enjoys solving problems, building relationships, and working in a fast-paced environment? We're looking for a Customer Service Specialist to support our pharmaceutical distribution operations and serve as a key connection between customers, carriers, vendors, and warehouse teams. In this role, you'll help ensure the accurate and compliant receipt of pharmaceutical products while providing exceptional service and communication to our customers and business partners. If you thrive in a collaborative environment and enjoy coordinating multiple priorities, we'd love to hear from you.

How you create impact

• Act as the primary point of contact for inbound shipment inquiries from customers, vendors, carriers, and internal departments.
• Coordinate inbound delivery appointments and manage receiving schedules to support efficient warehouse operations.
• Review and validate shipping documentation, including Bills of Lading (BOLs), packing lists, ASNs, Certificates of Analysis (COAs), and temperature-controlled shipment records.
• Investigate and resolve inbound discrepancies such as damaged product, inventory variances, temperature excursions, and documentation issues.
• Ensure compliance with pharmaceutical regulations, customer requirements, and quality standards.
• Process and maintain accurate data within Warehouse Management Systems (WMS) and related customer platforms.
• Partner closely with Warehouse Operations, Inventory Control, Transportation, and Quality teams to ensure seamless inbound processing.
• Support operational reporting and key performance metrics related to receiving accuracy and customer service.

What we would like you to bring

• High School Diploma or equivalent.
• 2+ years of customer service experience in a warehouse, logistics, distribution, or supply chain environment.
• Experience using Warehouse Management Systems (WMS).
• Strong communication, organization, and problem-solving skills.
• Ability to work effectively in a fast-paced environment while managing multiple priorities.

What's in it for you

Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. Onsite

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Individuals with a disability who require reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com

Artificial Intelligence (AI) toolsmay be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.

This position relates to an available role and not a future talent pool.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life‑saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Kuehne+Nagel is committed to Equal Employment Opportunity (“EEO”) and to compliance with all federal, state, and local laws that prohibit workplace discrimination and unlawful retaliation. Kuehne+Nagel strictly prohibits all discrimination on the basis of race, ancestry, color, age, national origin, ethnicity, religious creed or belief, physical or mental disability, marital or familial status, legally protected medical condition, genetic information, military or veteran status, sex (including pregnancy, childbirth, breastfeeding, or related medical condition), gender (including gender identity and gender expression), sexual orientation, citizenship status, protected activity (such as opposition to or reporting of prohibited discrimination or harassment. Kuehne+Nagel will also make reasonable accommodations for disabled applicants and employees, including accommodations for pregnancy and childbirth, and for the sincerely held religious beliefs of applicants and employees depending upon individual circumstances unless such accommodation would create an undue hardship on Kuehne+Nagel.