Warehouse Customer Service Representative (Mandarin Required)

YHE Logistics Inc; Eastvale (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

YHE Logistics Inc. operates a 60,000-square-foot fulfillment warehouse in Eastvale, California, and seeks a Warehouse Customer Service Representative focused on inventory and receiving.

The role involves coordinating with our China-based team, verifying inventory records, and resolving discrepancies while supporting daily warehouse operations. The position requires Mandarin fluency, experience in warehouse customer service, Excel proficiency, and the ability to work on-site during the 2:00

Qualifications

• Fluency in Mandarin Chinese required for daily communication with the China-based team.
• English communication skills required to coordinate with local warehouse staff.
• Experience in warehouse customer service, inventory, or receiving.
• Familiarity with warehouse management systems (WMS); ECCANG experience preferred.
• Proficiency in Microsoft Excel and other Office applications.
• Strong communication, attention to detail, organization, and follow-through.
• Must be available to work on-site during 2:00 PM–10:30 PM shift.
• Must be legally authorized to work in the United States (W-2 position).

Responsibilities

• Respond to inquiries from the China-based customer service team regarding receiving progress, inventory status, and warehouse exceptions.
• Track inbound shipments and follow up with warehouse staff to ensure timely receiving updates.
• Verify receiving and inventory records in the warehouse management system (WMS).
• Investigate inventory discrepancies and receiving issues, coordinate solutions, and follow up through resolution.
• Maintain accurate communication records, reports, and Excel spreadsheets.
• Work closely with warehouse staff to provide accurate information and support daily operations.

Skills

Mandarin fluency

English communication

Strong communication

Attention to detail

Organization

Follow-through

Tools

WMS

ECCANG

Microsoft Excel

Job description

Warehouse Customer Service Representative – Inventory & Receiving (Mandarin Required)

Job Type: Full-time, W-2

Work Location: On-site

Pay: $20–$23 per hour, depending on experience

Shift: 2:00 PM–10:30 PM

About Us

YHE Logistics Inc. operates a 60,000-square-foot fulfillment warehouse in Eastvale, California. We specialize in warehousing, e-commerce order fulfillment, and returns processing.

We are seeking a Warehouse Customer Service Representative focused on inventory and receiving. This role follows up on receiving progress, verifies inventory records, resolves discrepancies, and communicates updates between our China-based customer service team and local warehouse staff.

Responsibilities

• Respond to inquiries from our China-based customer service team regarding receiving progress, inventory status, and warehouse exceptions.


• Track inbound shipments and follow up with warehouse staff to ensure timely receiving updates.


• Verify receiving and inventory records in the warehouse management system (WMS).


• Investigate inventory discrepancies and receiving issues, coordinate solutions, and follow up through resolution.


• Maintain accurate communication records, reports, and Excel spreadsheets.


• Work closely with warehouse staff to provide accurate information and support daily operations.

Requirements

• Fluency in Mandarin Chinese, including speaking, reading, and writing, is required for daily communication with our China-based customer service team.


• English communication skills are required to coordinate with local warehouse staff.


• Experience in warehouse customer service, inventory, or receiving.


• Familiarity with warehouse management systems (WMS); experience with ECCANG (易仓) is preferred.


• Proficiency in Microsoft Excel and other Microsoft Office applications.


• Strong communication skills, attention to detail, organization, and follow-through.


• Previous experience in warehouse operations or e-commerce fulfillment is preferred.


• Must be available to work on-site during the 2:00 PM–10:30 PM shift.


• Must be legally authorized to work in the United States. This is a W-2 employee position.