Warehouse Customer Service Representative

Kuehne+Nagel; Piscataway Township (NJ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health and welfare benefits

401k retirement plan

Tuition reimbursement

Incentive compensation

Job summary

Kuehne+Nagel in Piscataway, NJ is seeking a detail-oriented Customer Service Representative to serve as the primary liaison for operational support, ensuring seamless coordination of customer requests, inventory issues, and cross-functional warehouse activities across inbound, outbound, inventory control, and returns.

You will investigate inventory discrepancies, resolve order exceptions, generate KPI reports, and collaborate with internal teams to drive continuous improvement while maintaining

Qualifications

• Minimum 2 years of warehouse, distribution, logistics, or inventory control experience.
• Working knowledge of warehouse operations including receiving, shipping, returns, inventory control.
• Experience using Warehouse Management Systems (WMS), preferably AS400 or similar.
• Strong Microsoft Office skills, especially Excel for reporting and data analysis.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced warehouse environment.
• Highly organized, self-motivated team player who can work independently.

Responsibilities

• Serve as the primary point of contact for customer inquiries, requests, escalations, and operational support.
• Coordinate and prioritize daily, ad hoc, and urgent customer requests.
• Support warehouse operations across Inbound, Outbound, Inventory Control, and Returns.
• Investigate inventory discrepancies, process adjustments, and assist with root cause analysis and quality issues.
• Resolve order exceptions, shortages, overages, fulfillment delays.
• Generate, analyze, and maintain operational, inventory, customer service, and KPI reporting.
• Open, track, and coordinate resolution of system-related issues and tickets with internal teams.
• Contribute to audits, process improvement initiatives, and a culture of safety, quality, and continuous improvement.

Skills

Customer service

Attention to detail

Communication

Multitasking

Teamwork

Independent work

Tools

WMS (AS400)

Job description

It's more than a job

As part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.

We are seeking a detail-oriented Customer Service Representative to serve as the primary liaison for operational support, ensuring seamless coordination of customer requests, inventory issue resolution, and cross-functional warehouse operations across inbound, outbound, inventory control, and returns.

How you create impact

• Serve as the primary point of contact for W&J customer inquiries, requests, escalations, and operational support.
• Coordinate and prioritize daily, ad hoc, and urgent customer requests, ensuring timely communication and resolution.
• Support warehouse operations across Inbound, Outbound, Inventory Control, and Returns to meet customer and operational objectives.
• Investigate inventory discrepancies, process adjustments, support cycle counts, and assist with root cause analysis and quality issues.
• Resolve order exceptions, shortages, overages, fulfillment delays, and other customer-impacting operational challenges.
• Generate, analyze, and maintain operational, inventory, customer service, and KPI reporting while ensuring accurate documentation.
• Open, track, and coordinate resolution of system-related issues and customer-impacting tickets with internal support teams.
• Contribute to audits, special projects, process improvement initiatives, and a culture of safety, quality, and continuous improvement.

What we would like you to bring

• Required: Minimum 2 years of warehouse, distribution, logistics, or inventory control experience; customer service experience preferred.
• Working knowledge of warehouse operations, including receiving, shipping, returns, inventory control, and reconciliation processes.
• Experience using Warehouse Management Systems (WMS), preferably AS400 or similar platforms.
• Strong Microsoft Office skills, particularly Excel for reporting, data analysis, and record management.
• Excellent communication, customer service, and relationship-building skills.
• Strong attention to detail with accurate data entry, problem-solving, and analytical abilities.
• Ability to manage multiple priorities in a fast-paced warehouse environment while meeting deadlines.
• Highly organized, self-motivated team player with the ability to work independently and collaboratively across operations teams.

What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $21.00 and $23.00. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-Onsite

Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Individuals with a disability who require reasonable accommodation for any part of the application or interview process may contact us by sending an email to kn.taaccommodations.com

Artificial Intelligence (AI) toolsmay be used to support portions of the recruitment process, such as reviewing application materials orassistingwith scheduling. These tools analyze information to help inform decision making; however, all hiring decisions are made by human reviewers.

This position relates to an available role and not a future talent pool.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [e-mail] with the nature of your request. We will answer your inquiry within 24 hours.