Growth-Driven Warehouse CSR & Logistics Coordinator

Sunland Logistics Solutions; Fountain Inn (SC); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Supportive leadership and team

Job summary

Sunland Logistics Solutions, celebrating 40+ years, seeks a Warehouse Customer Service Representative to bridge warehouse operations with customer service in a fast-paced environment. You will manage orders, shipments, and inventory inquiries, delivering accurate and timely updates to customers.

The role requires experience in customer service or logistics, plus strong communication and teamwork. Sunland offers growth opportunities, competitive pay, and a supportive leadership team within a

Qualifications

• High school diploma or GED; three years or more related experience in customer service, preferably in logistics or warehousing.
• Experience in customer service, logistics, or warehouse operations.
• Strong verbal, written, and interpersonal communication skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office and warehouse management software.

Responsibilities

• Serve as the primary point of contact for customers regarding order status, shipments, and inventory availability.
• Process orders, track shipments, and coordinate with warehouse staff to ensure timely deliveries.
• Address and resolve customer concerns related to shipping errors, damages, or delays.
• Work closely with logistics, shipping, and inventory teams to maintain accurate records.
• Generate reports on order accuracy, shipping performance, and customer complaints.
• Ensure compliance with company policies, safety standards, and warehouse procedures.
• Utilize warehouse management systems (WMS) and customer relationship management (CRM) tools.
• Support continuous improvement efforts to enhance customer service and operational efficiency.
• Other duties as assigned

Skills

Customer service

Logistics

Warehouse operations

Communication

Multitasking

Teamwork

Education

High school diploma

GED

Forklift certification

Driver's license

Tools

Microsoft Office

WMS/CRM software

Job description

Sunland Logistics Solutions, celebrating 40+ years, seeks a Warehouse Customer Service Representative to bridge warehouse operations with customer service in a fast-paced environment. You will manage orders, shipments, and inventory inquiries, delivering accurate and timely updates to customers.

The role requires experience in customer service or logistics, plus strong communication and teamwork. Sunland offers growth opportunities, competitive pay, and a supportive leadership team within a