WAREHOUSE ASSOCIATE I

White Cap Supply Holdings, LLC; Carrollton (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company is seeking a Client Services Associate to manage client relationships and provide support for escalated issues. The role requires strong problem-solving skills and experience in customer service or banking. The position offers comprehensive benefits tailored to employee needs.

Benefits

Healthcare (medical, dental, vision)

Paid time off

Employer-matched retirement plan

Employee stock purchase plan

Tuition reimbursement

Qualifications

• 3 years experience in customer service, operations, or banking.
• Strong verbal and written communication skills.

Responsibilities

• Serve as the first point of contact for clients with escalated questions.
• Lead complex problem solving and manage client relationships.
• Perform quality reporting and issue analysis.

Skills

Communication

Education

HS / GED

Job description

The Client Services Associate serves as the first point of contact for clients with escalated questions or issues. For assigned clients, they handle moderately complex customer interactions, research, and account management support, working directly with Deluxe Treasury Management Service (TMS) clients through various interface mechanisms, including our service portal ticketing system, phone calls, or emails.

They provide service solutions and proactive support to clients, review outstanding support issues, and escalate issues to the appropriate technical or operations teams for sites or clients supported by their team.

The role involves leading complex problem solving, identifying and implementing solutions for service trends, understanding client needs, and managing the overall operational client relationship.

Performs quality reporting and issue analysis, including participating in the development of operational remediation action plans.

Basic Qualifications (BQs):

• Education and Experience: HS / GED plus 3 years experience in customer service, operations, or banking.

Preferred Qualifications (PQs):

• Experience: 3 years experience with remittance products, services, applications, or previous remittance/lockbox operations experience.
• Strong verbal and written communication skills.

Additional Basic Qualifications:

• Must be 18 years of age or older.

Our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their evolving needs. Benefits include healthcare (medical, dental, vision), paid time off, volunteer time off, holidays, employer-matched retirement plan, employee stock purchase plan, short-term and long-term disability, infertility treatment, adoption and surrogacy assistance, and tuition reimbursement. These benefits aim to enhance health, financial security, and peace of mind for employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer. All qualified applicants will receive consideration without regard to race, color, creed, religion, disability, sex, age, ethnicity or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status, or any other protected status by law.

For more information, please view the EEO is the Law Poster. If you require reasonable accommodation during the application or interview process, please contact [emailprotected].