Warehouse Associate

MPSW; Phoenix (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

MPSW, located in Phoenix, Arizona, is seeking a Warehouse Coordinator to support shipping, receiving, and inventory management. The candidate must have strong customer service skills, attention to detail, and the ability to operate warehouse equipment safely. Responsibilities include maintaining warehouse cleanliness, assisting with parts sales, and addressing customer inquiries. Ideal for self-motivated individuals who thrive in a team-oriented environment.

Qualifications

• Moderate PC skills including Microsoft Office.
• Must have own transportation and a valid driver’s license.
• Ability to operate forklifts and other warehouse equipment safely.

Responsibilities

• Supports shipping, receiving & stocking of warehouse inventory.
• Maintains warehouse and facilities cleanliness.
• Responds to customer inquiries regarding products and services.
• Records inventory changes and updates databases.
• Delivers parts orders to customer locations as necessary.

Skills

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Customer service orientation

Attention to detail

Safe operation of warehouse equipment

Job description

For over 45 years, MPSW has been a trusted source for engineered HVAC solutions in Arizona. We represent top-tier manufacturers and provide technical sales support for nearly every system type—backed by expert design assistance, energy analysis, and application know-how.

At MPSW, we’re team-driven, service-focused, and always moving forward. If you're a self-starter who values collaboration and wants your work to make a real impact, you’ll fit right in here.

Reports to: Parts Store Manager

FLSA Status: Non-Exempt

The Opportunity

We are a fast growing Arizona manufacturer’s rep firm that represents commercial HVAC products. Along with our core business we have a Service and Warranty division and a Parts Division. We are seeking a Warehouse Coordinator. Must have attention to detail, be customer service oriented and work well with others. This position needs a self‑motivated team player who can be an active part of our warehouse team and seeks remedies to ensure customer satisfaction and retention.

Responsibilities

• Supports the shipping, receiving & stocking of warehouse inventory
• Warehouse and facilities maintenance and housekeeping
• Supporting existing warehouse staff in a team‑based environment while ensuring customer satisfaction
• Must work in a safe manner on a daily basis and ensure that all safety measures are taken at all times
• Performs other duties as assigned
• Assists with Parts Sales functions, as needed
• Assists with Warranty administration
• Assists with loading and unloading shipment of parts, supplies, and equipment
• Receives and processes customer orders while responding to customer’s inquiries, questions, or complaints regarding products or services
• Records changes in inventory by completing paperwork and updating database as necessary
• Maintains supplies inventory by recording quantities used and determines needed supplies in warehouse
• May deliver parts orders to customer locations or job sites
• Follows up with all customers, either verbally or in writing, to ensure customer satisfaction
• Determines best method to resolve problems to ensure customer satisfaction and company adherence to policies

The Required Profile

• Moderate PC skills in Microsoft Office including Word, Excel, PowerPoint, and Outlook.
• Must have own transportation and a valid driver’s license with a clean driving record.
• Ability to safely and efficiently operate typical warehouse equipment such as forklift, pallet truck, hand truck.

Other Skills/Abilities

Language Skills

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.