Parts Counter Sales

MPSW; El Paso (TX); On-site; USD 30,000 - 45,000; Full time

Job summary

MPSW is seeking a Parts Counter Salesperson in El Paso, Texas. This role involves processing customer orders, identifying parts, and ensuring customer satisfaction. Ideal candidates will have a high school diploma and strong computer skills, with HVAC experience preferred.

You will conduct sales of HVAC parts and equipment while providing exceptional customer service. Join MPSW for a team-driven environment focused on collaboration and impact.

Qualifications

• Must have a high school diploma or GED equivalent.
• Computer skills are essential; HVAC Parts background is preferred.
• Experience in HVAC, Mechanical Contracting, Engineering or Construction is a plus.

Responsibilities

• Conduct sales of HVAC parts, equipment, and supplies.
• Promptly identify parts and process quotes & orders for customers.
• Respond to customer inquiries regarding products or services.
• Develop & maintain relationships with customers and partners.

Skills

Customer service orientation

Attention to detail

Strong organizational skills

Computer skills

Education

High school diploma or GED equivalent

Tools

Computer

Job description

For over 45 years, MPSW has been a trusted source for engineered HVAC solutions in Arizona. We represent top‑tier manufacturers and provide technical sales support for nearly every system type—backed by expert design assistance, energy analysis, and application know-how.

At MPSW, we’re team‑driven, service‑focused, and always moving forward. If you're a self‑starter who values collaboration and wants your work to make a real impact, you’ll fit right in here.

The Opportunity

We are currently seeking a Parts Counter Salesperson responsible for processing customer orders and responding to customer inquiries. Must have attention to detail, be customer service oriented and work well with others. This position needs a self‑motivated team player who can be an active part of our team and seeks remedies to ensure customer satisfaction and retention.

Responsibilities

• Conduct sales of HVAC parts, equipment, and supplies over the phone, by email, and over the counter.
• Promptly identify parts and process quotes & orders for customers.
• Actively make customers aware of product promotions.
• May load and unload shipment of parts, supplies, and equipment.
• Respond to customer inquiries, questions, or concerns regarding products or services.
• Record inventory discrepancies.
• Follow up with customers.
• Determine the best method to resolve customer issues.
• Develop & maintain relationships with customers and our business partners.
• Exhibit strong organizational and customer service skills.

Required Profile

• High school diploma or GED equivalent.
• Computer skills are essential; HVAC Parts background is preferred.
• HVAC, Mechanical Contracting, Engineering or Construction industry experience is a plus.

Other Skills/Abilities

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos; ability to write correspondence; ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret graphs.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations; mental stamina for problem solving and prioritizing multiple tasks.

Physical Demands

While performing the duties of this job, the employee is regularly required to use hands to operate a computer keyboard and telephone, reach with hands and arms. The employee frequently is required to stand, walk, and sit; the employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE: This job description is not intended to be all‑inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

MPSW is an Equal Opportunity Employer

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.