Service Coordinator/Dispatcher

MPSW; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

MPSW, a leading HVAC solutions provider in Arizona, seeks a Service Coordinator/Dispatcher to organize and direct the service department and technicians. The role requires attention to detail, strong customer service, and teamwork in a fast-paced environment.

The candidate will interact with customers, technicians, and supervisors, ensuring smooth operations and timely communication. Office and warehouse work are expected, with emphasis on reliability and collaborative problem-solving.

Qualifications

• Associates Degree in Business or related field required or equivalent experience.
• 3 years of combined education/experience acceptable in lieu of degree.
• HVAC, Mechanical Contracting, Engineering or Construction industry experience is a plus.

Responsibilities

• Coordinates service resources for the service department and technicians.
• Schedules personnel, materials, subcontractors and equipment based on project needs.
• Generates work order documents, dispatches technicians, and notifies customers.

Skills

MS 365

Customer service

Communication

Education

Associates Degree in Business or related field

3 years combination of education or experience

Tools

MS Word

MS Excel

MS PowerPoint

Outlook

Job description

For over 45 years, MPSW has been a trusted source for engineered HVAC solutions in Arizona. We represent top-tier manufacturers and provide technical sales support for nearly every system type—backed by expert design assistance, energy analysis, and application know-how.

At MPSW, we’re team-driven, service-focused, and always moving forward. If you're a self-starter who values collaboration and wants your work to make a real impact, you’ll fit right in here.

Reports to:National Accounts ProgramManager

FLSA Status: Non-Exempt

The Company

MPSW, a Meriton portfolio company, is one of the largest independent HVAC Equipment and Solutions providers in Arizona and New Mexico. Our company has offices in Phoenix, Tucson,Albuquerque, and El Pasowith over 175employees throughout Arizona,New Mexicoand Texas.We work with industry professionals and end users from the conceptual stage of projects to provide energy efficient,value‑addedsolutions to their complex problems.

Our overall mission is simple: we want to create value and make a difference every day in our journey to be the best HVAC sales and service organization in North America. We believe we can succeed in that mission by being the BEST provider for our clients, the BEST partner for manufacturers, the BEST company for our employees, and the BEST investment for our current and future shareholders.

The Opportunity

We are seeking a strongServiceCoordinator/Dispatcher responsible for coordinating,controllingand directing activities of theservice department and technicians. Must bedetailand customer service oriented and have excellent organizational skills.Position requiresa high levelof correspondence with customers, technicians,supervisorsand the field. Must be able to work well with others in a fast-paced & high-volume environment.

Responsibilities

• Coordinates service resources as related to service operations
• Schedule personnel, materials, sub-contractorsand equipment based on project needs, skill sets, and availability
• Generatesworkorderdocuments, dispatchestechniciansand notifies customers
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary
• Reviews project paperwork, complete calls, forwards project paperwork to Project Administrators
• Maintains customer satisfaction by investigating concerns, routing them to the assignedstaffand responding to special requests
• Logs service start-up and service work requirements in job tracking system
• Responsible for generating and printing various assigned reports
• Ability to work regularly and dependably.
• Ability to function in a team environment.
• Demonstrateabilitytomaintaina pleasant and cooperative temperament with internal and external customers.
• Other duties as assigned.

The Required Profile

• Associates Degree in Businessor related field and 1 year working in a call centerenvironment experience; or 3 years combination of education or experience
• StrongMS 365skillsin Microsoft Word, Excel, PowerPoint, and Outlook.
• HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus

Other Skills & Abilities

Language Skills
Ability to read andcomprehendsimple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.
Reasoning Ability
Abilityto apply common sense understanding to carry out instructionsfurnishedin written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Mental stamina for problem solving and prioritizing multiple tasks.

Will berequiredto work inthe officeand warehouseenvironments.

Physical Demands

While performing the duties of this job, the employeeis regularly required touse hands tooperatecomputerkeyboardreachwith hands and arms. The employeefrequentlyis required tostand, walk, and sit. The employeeis continually required toclimb or balance and stoop, kneel, crouch, or crawl.The employee must regularly lift and/or move up to 25pounds,frequentlylift and/or move up to50pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

NOTE:This job description is not intended to be all-inclusive.Employeemay perform other related duties as negotiated to meet the ongoing needs of the organization.

MPSWis an Equal Opportunity Employer

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.