Warehouse Associate

Home Comfort Group; Norristown (Montgomery County); Hybrid; USD 19,000 - 28,000; Full time

Job summary

Bosch is hiring a Warehouse Associate in Norristown, PA to support daily customer interactions and ensure a positive experience through careful handling of products and timely service.

The role involves picking/loading, operating material handling equipment, maintaining safety standards, and assisting branch activities such as inventory management and counter sales support. Strong communication and teamwork are essential.

Qualifications

• 2-4 years of customer service experience.
• High School diploma or equivalent combined education and experience.
• Strong interpersonal, customer relationship and decision-making skills.
• Effective and professional communication and organization skills.
• Ability to work effectively as a member of a team in a high-volume fast-paced environment.
• Strong analytical skills.
• Proficiency in Windows and Microsoft Office software is a plus.
• HVAC industry experience preferred including warehouse and forklift operations.

Responsibilities

• Ensure customers and team members have a positive experience, while maintaining safety, quality, and other policies and standards.
• Engage in our Zero Harm culture and strive for incident-free operations; report safety incidents and assist investigations.
• Manage customer relationships and enhance the customer experience via professional communication.
• Support efficient warehouse operations including shipping/receiving and FIFO inventory control.
• Receive returned products, inspect for damage, verify packing slips, and secure returns.
• Perform other duties as directed.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Analytical skills

Windows/Microsoft Office

Forklift operations

HVAC experience

Education

High School diploma or equivalent

Tools

Windows

Microsoft Office

Job description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.

Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch

Reinvent yourself: At Bosch, you will evolve.

Discover new directions: At Bosch, you will find your place.

Celebrate success: At Bosch, we celebrate you.

Job Description

The Warehouse Associate deals directly with our customers on a daily basis to ensure they have a positive experience. As a member of the branch team, this will primarily be accomplished through picking and loading our products directly to our customer vehicles, third party carriers, or our own company vehicles. This will be accomplished through the safe and efficient operation of material handling equipment, including by not limited to forklifts, in compliance of company policy and government regulations.

This position will regularly be asked to support other branch activities to ensure its success. This may include, but not limited to, assisting the branch manager and the location counter sales associates in the support of their duties, inventory management, and other duties as required.

Essential duties and responsibilities

It is imperative to ensure customers and other team members have a positive experience, while maintaining our safety, quality, and other policies and standards.

• As a part of the branch team positively engage in our Zero Harm culture. Zero Harm is our vision that aims to eliminate all incidents, accidents, injuries, and harm in the workplace and to the environment. It is a commitment to ensure the safety and well-being of employees, contractors, and all individuals involved in our operations.
  • Strive for zero safety or property damage incidents.
  • Report any safety incidents, near miss, or unsafe conditions in a proper and timely manner. Assist in any safety investigations to determine root causes and minimize future incidents.
  • Ensure your PPE compliance and as a member of a team, help other do the same.
  • Ensure that material handling equipment are operated in a safe manner in accordance with company policy, guidelines, and practices, and in compliance with government regulations. This includes but no limited to:
    • Ensuring proper pre-trip and post-inspections are conducted.
    • That licenses and certifications are current and valid.
    • Speed limits are obeyed.
• As a part of branch team delight our customers by providing quality products and services which meet or exceed their requirements and evolving expectations. This is achieved through a commitment to continuous improvement and the pursuit of a zero-defect culture.
• Manage customer relationships and enhance the customer experience.
  • Communicates in professional and courteous manner, daily with customers via face-to-face interaction, phone, e-mail, or other means necessary to provide best in class service.
• Engage in supporting and maintaining the efficient operation of the branch in accordance with current guidelines, policies, practices, and procedures.
• Proactively engage in the safe efficient operation of the warehouse:
  • Shipping and receiving activities as required to assure that products are handled and stored in a safe and efficient manner.
  • Proper picking of orders including managing first in, first out (FIFO) compliance.
  • Receive returned product from customers – inspecting for damage, check packing slip for product accuracy, and securing returning product to ensure safe and undamaged return.
  • Enhance and improve inventory management.
• Other duties as directed.

Qualifications

• 2-4 years of customer service experience.
• High School diploma or equivalent combined education and experience.
• Strong interpersonal, customer relationship and decision-making skills.
• Effective and professional communication and organization skills.
• Ability to work effectively as a member of a team in a high-volume fast-paced environment.
• Strong analytical skills.
• Proficiency in Windows and Microsoft Office software is a plus.
• HVAC industry experience preferred including warehouse and forklift operations.

Additional Information

*Bosch adheres to Federal, State, and Local laws regarding drug-testing. Employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.

Your well-being matters at Bosch! We offer a competitive compensation and a benefits package designed to empower you in every area of your life. This includes premium health coverage, a 401(k) with generous matching, resources for financial planning and goal setting, ample paid time off, parental leave, and comprehensive life and disability protection. We’re investing in your success!