Wardrobe Manager

Seneca Niagara Falls Gaming Corporation; United States; On-site; USD 44,000 - 54,000; Full time

Job summary

Seneca Gaming Corporation is seeking a Wardrobe Manager to supervise Uniform Attendants and Seamstresses/Tailors, maintain inventory par levels, and coordinate with department managers to meet uniform needs. The role emphasizes service quality, budget awareness, and policy compliance within a casino environment.

The position requires 3–5 years of supervisory experience, a high school diploma, and proficiency with computer systems (SWS preferred).

Qualifications

• Must possess excellent communication skills.
• Ability to write routine correspondence and speak effectively to the public, employees and customers.
• Ability to deal with guests and employees diplomatically and tactfully.
• Experience supervising/leading staff in a wardrobe or related setting is preferred.

Responsibilities

• Hire, supervise and direct Uniform Attendants and Seamstress/Tailors.
• Maintain inventory par levels and coordinate timely ordering.
• Coordinate uniform needs with department managers.
• Organize wardrobe inventory room and processes.
• Train new staff for receiving, storage and issuing of uniforms.
• Recommend improved procedures or scheduling to boost efficiency.
• Oversee departmental budget and ensure superior service.
• Maintain relationships with user department heads.
• Ensure compliance with information security policies.
• Attend necessary meetings and adhere to schedules.

Skills

Communication

Public speaking

Conflict resolution

Team leadership

Attention to detail

Education

High school diploma

Tools

SWS

Job description

The Wardrobe Manager is directly responsible for the operation and supervision of the wardrobe department, including uniform ordering and control, employee coatroom, and seamstress operation. All duties will be performed within the Seneca Gaming Corporation’s internal controls, policies and procedures.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

1. Hire, supervise and direct the work and daily activities of Uniform Attendants and Seamstress/Tailors.
2. Maintain a reasonable inventory level. Responsible to establish pars to assist with timely ordering.
3. Work with department managers coordinating uniform needs.
4. Maintain organizing of wardrobe inventory room.
5. Train new employees to insure effective and efficient receiving, storage, and issuing of uniforms.
6. Recommend to management new procedures or scheduling to improve the overall efficient operation of the department.
7. Responsible for the departmental budget.
8. Ensure superior service is provided to our employees.
9. Maintain communication and relationship with user department heads.
10. Ensure that Native preference guidelines as established by the Board of Directors are followed within the department.
11. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
12. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
13. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
14. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
15. Attend all necessary meetings.
16. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS

1. Must be 18 years of age or older upon employment.
2. High school diploma or equivalent experience required.
3. Three (3) to five (5) years of supervisory/management experience required. Wardrobe experience preferred.
4. Must have proficient computer skills, experience with SWS preferred.

Language Skills and Reasoning Ability

1. Must possess excellent communication skills.
2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
3. Must have the ability to deal effectively and interact well with the guests and employees.
4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

1. Must be able to stand, walk, and move through all areas of the casino.
2. Must be able to lift up to fifty (50) pounds, bend and reach.
3. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate

Salary Starting Rate: $49,069.41 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Welcome to Seneca Resorts & Casinos! We are thrilled that you are considering joining our team. At Seneca Resorts & Casinos, our mission is to provide the best place to work and play. Our dedication to this mission is reflected in our BEST Service Standards! We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well‑being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Resorts & Casinos. We are committed to sustainable practices that ensure long‑term growth and stability for the future workforce at SRC! If you're passionate about delivering exceptional service and being part of a dynamic and supportive team, we invite you to apply and join us in making Seneca Resorts & Casinos the best place to work and play. Thank you for considering Seneca Resorts & Casinos. We look forward to receiving your application and learning more about how you can contribute to our outstanding team. Warm regards, The Seneca Resorts & Casinos Team