Restaurant Shift Mgr

Seneca Territory Gaming Corporation; City of Salamanca (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

Seneca Resorts & Casinos in Salamanca, NY is seeking a Restaurant Shift Manager to supervise daily restaurant operations on a shift-to-shift basis, ensuring service, quality, and policy compliance. You will train associates, direct staff, manage guest relations, scheduling, payroll, and reporting while maintaining standards and cost controls in a fast-paced casino dining environment.

This role requires leadership, customer service excellence, and strong communication to support a professional

Qualifications

• Must demonstrate leadership, fairness, and sensibility to customers and employees.
• Ability to instill pride and personal responsibility in subordinates.
• Education/Experience: High school diploma required; 2+ years supervisory experience in food and beverage.
• Strong knowledge of full-service dining operations and customer service.

Responsibilities

• Train associates to perform their duties and meet performance objectives.
• Evaluate and direct personnel; provide disciplinary action when needed.
• Ensure products meet established specifications and standards.
• Participate in weekly management meetings and manage daily reports.
• Handle scheduling, payroll, and HR issues; communicate with staff.
• Provide exceptional customer service and address guest feedback.

Skills

Leadership

Customer service

Communication

Problem solving

Coaching

Team building

Education

High school diploma

Associate’s degree

Bachelor’s degree

Tools

Microsoft Office

Restaurant systems

Job description

JOB SUMMARY

The Restaurant Shift Manager administers, directs and controls the effective and efficient operation of restaurants on a shift to shift basis. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• 1. Train all associates in the restaurants to perform their job duties to meet or exceed performance objectives for their position; provide tools and supplies needed.
• 2. Evaluate and directs personnel, provide disciplinary action when needed.
• 3. Ensure that all products served meet the established specifications and standards.
• 4. Participate in weekly management meeting.
• 5. Maintain constant control of situations in the restaurant including handling guest complaints, handling employee complaints, and other problems that are encountered.
• 6. Report any incidents to appropriate Supervisors.
• 7. Assure prompt, professional service to all guests.
• 8. Responsible for approaching tables and speaking with guests to obtain feedback about dining experience.
• 9. Handle administrative duties such as scheduling, payroll, filing, personnel maintenance and HR issues.
• 10. Advise the Restaurant Room Manager and/or the Restaurants Manager of daily problems and needs; utilize all available resources to maximize profits.
• 11. Complete daily reports including Daily Manager Report and any Incident Reports.
• 12. Prepare necessary paperwork, ordering of supplies and equipment needed for an efficient customer oriented operation.
• 13. Communicate regularly with associates and keep them informed on all Casino Activities and events. Act as a liaison between management and associates.
• 14. Ensure that staff behavior and appearance are in compliance with established standards.
• 15. Share accountability for achieving cost goals, labor and expenses.
• 16. Evaluate staff performance on a ninety (90) day and annual basis.
• 17. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• 18. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• 19. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• 20. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• 21. Attend all necessary meetings.
• 22. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS

• 1. Must demonstrate leadership, fairness, and sensibility to the customers and employees.
• 2. Must possess ability to instill a sense of pride and personal responsibility in subordinates.
• Education/Experience:
• 1. Must be 18 years of age or older upon employment.
• 2. High school Diploma or its equivalent required.
• 3. Two-year Associate’s degree or Bachelor’s degree from a four-year college preferred.
• 4. Minimum two (2) years food and beverage supervisory experience.
• 5. Must have general knowledge of all phases of full service dining.
• 6. Excellent interpersonal, customer service, communication, coaching, team building and problem solving skills required.
• 7. Must be computer literate, including a working knowledge of all Microsoft Office applications as well as restaurant automated systems.
• Language Skills and Reasoning Ability:
• 1. Must possess excellent communication skills.
• 2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• 3. Must have the ability to deal effectively and interact well with the customers and employees.
• 4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

• 1. Must be able to stand, walk, and move through all areas of the casino.
• 2. Must be able to climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping.
• 3. Must be able to lift and carry up to fifty (50) pounds.
• 4. Must be able to perform repetitive motions.
• 5. Must be able to talk to and hear customers/co-workers. Must be able to assist with special needs of customers.
• 6. Medium work. Exerting up to fifty (50) pounds of force occasionally, and/or up to fifty (50) pounds of force frequently, and/or up to twenty (20) pounds of force constantly to move objects.
• 7. Required to have close visual acuity to perform an activity.
• 8. Subject to environmental conditions. Protection from weather conditions but not necessarily from temperature changes. Subject to atmospheric conditions.
• 9. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate

Salary Starting Rate: $21.35 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Welcome to Seneca Resorts & Casinos! We are thrilled that you are considering joining our team. At Seneca Resorts & Casinos, our mission is to provide the best place to work and play. Our dedication to this mission is reflected in our BEST Service Standards! We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well-being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Resorts & Casinos. We are committed to sustainable practices that ensure long-term growth and stability for the future workforce at SRC!