Traffic Controller

Seneca Territory Gaming Corporation; United States; On-site; USD 15,000 - 22,000; Full time

Job summary

Seneca Resorts & Casinos is seeking a Traffic Controller to direct traffic in and out of the casino and provide top-notch service to patrons. This role requires adherence to policy and security guidelines, as well as the ability to work within a 24-hour schedule.

Ideal candidates will be at least 18 years old, with a high school diploma or equivalent, and a valid driver's license. Prior customer service experience is preferred.

Qualifications

• Excellent communication skills; able to interact with patrons clearly and politely.
• Customer service experience preferred and highly valued by team.
• Maintain a professional appearance and conduct at all times.

Responsibilities

• Direct incoming and outgoing vehicles to valet and self-parking areas.
• Provide exceptional customer service to patrons in a friendly, professional manner.
• Follow company policies and information security guidelines at all times.
• Meet attendance guidelines and adhere to scheduling requirements.
• Complete required training within nine months of employment.
• Attend all required meetings and maintain punctuality.

Skills

Excellent communication

Customer service

Professional demeanor

Education

High school diploma or equivalent

Job description

Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.

The Traffic Controller directs traffic in and out of the casino. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Direct incoming and outgoing vehicles to and from the valet and self-parking areas.
• Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• Attend all necessary meetings.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS:

Education/Experience:

• Must be 18 years of age or older upon employment.
• High school diploma or equivalent required.
• Previous customer service experience preferred.
• Must possess and maintain a valid driver’s license and be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier.

Language Skills and Reasoning Ability:

• Must possess excellent communication skills.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Must have the ability to deal effectively and interact well with the customers and employees.
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

• Must be able to stand for long periods of time.
• Must be able to balance, stoop, kneel, crouch, reach, walk, push, pull, lift, talk, hear and perform repetitive motions.
• Light work. Exerting up to twenty (20) pounds of force occasionally, and/or up to ten (10) pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• Required to have visual acuity to make general observations of facilities.
• Required to have visual acuity to operate motor vehicles and/or heavy equipment, when performing other duties within the Transportation department.
• Subject to extreme cold/extreme heat.
• Subject to hazards (proximity to moving vehicles).
• Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate: $13.30 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Welcome to Seneca Resorts & Casinos! We are thrilled that you are considering joining our team. At Seneca Resorts & Casinos, our mission is to provide the best place to work and play. Our dedication to this mission is reflected in our BEST Service Standards! We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well‑being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Resorts & Casinos. We are committed to sustainable practices that ensure long‑term growth and stability for the future workforce at SRC! If you're passionate about delivering exceptional service and being part of a dynamic and supportive team, we invite you to apply and join us in making Seneca Resorts & Casinos the best place to work and play. Thank you for considering Seneca Resorts & Casinos. We look forward to receiving your application and learning more about how you can contribute to our outstanding team. Warm regards, The Seneca Resorts & Casinos Team