Facilities Manager

Seneca Niagara Falls Gaming Corporation; United States; On-site; USD 66,000 - 81,000; Full time

Job summary

Seneca Resorts & Casinos is seeking a Facilities Manager to lead the facilities department, oversee maintenance programs, and manage vendor relationships. You will ensure safety, regulatory compliance, and efficient operations across all casino buildings and grounds.

The role requires extensive maintenance experience, a proactive approach, and strong leadership. Salary is negotiable within executive-level ranges, with full benefits and growth opportunities.

Qualifications

• Must have leadership ability and strong customer service approach.
• Ability to multitask, prioritize and manage time efficiently.
• Excellent interpersonal, communication, coaching and problem-solving skills.

Responsibilities

• Manage and supervise the facilities department and staff.
• Utilize MicroMain CMMS to run preventive maintenance and manage work orders.
• Oversee outside vendors for construction and other services.
• Maintain OSHA compliance and MSDS information.
• Direct repair and maintenance of casino facilities and grounds.

Skills

Leadership

Multitasking

Customer service

Communication

Time management

Education

High school diploma

Tools

MicroMain CMMS

Job description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• 1. Responsible for managing and supervising the facilities department as well as all employees of the department.
• 2. Utilize MicroMain CMMS to develop preventive maintenance programs, ensure property work orders are completed in a timely manner and proper inventory levels maintained.
• 3. Conduct routine property inspections; delegate and supervise repair work to ensure company expectations are upheld.
• 4. Oversee and supervise the quality of work and tasks are performed correctly, efficiently and effectively.
• 5. Responsible for working with and managing outside vendors relating to construction and other facilities related outside services.
• 6. Recommend cost saving initiatives, improved workflow processes and staffing levels.
• 7. Must be able to operate and run multi-unit operations.
• 8. Maintain preventative maintenance and cleaning programs for the interior and exterior of all company owned/leased buildings and grounds.
• 9. Direct the repair and maintenance of physical structures of the casino, including cleaning of building grounds (snow removal and landscaping), and carpentry, painting and locksmith work.
• 10. Solicit proposals for contractual services, i.e., garbage removal, snow removal, etc. Manage fire sprinkler and fire alarm systems.
• 11. Assist Executive Director of Mechanical Operations and Director of Electro-Thermal Plant Operations with other facilities repairs and maintenance as needed.
• 12. Monitor and ensure the regular and proper maintenance of all equipment. Ensure that OSHA standards are met and that MSDS information is available to all employees.
• 13. Handle all administrative duties such as scheduling, payroll, filling, personnel maintenance and HR issues for facilities. Ensure proper staffing levels and work schedules in order to provide a high level of service with minimum labor hours.
• 14. Responsible for the development and implementation of the facilities policies and procedures. Must also develop departmental procedure manuals and ensure proper documentation and storage of all relevant materials.
• 15. Responsible for the development and implementation of training programs for all areas of the facilities department.
• 16. Oversee effective recruitment, hiring, training, recognition, coaching, terminations and other personnel related issues.
• 17. Establish management objectives, evaluate employee performance and provide feedback in order to ensure that objectives are met. Establish asset protection policy and procedures. Responsible to meet all internal controls.
• 18. Communicate regularly with the facilities management team and keep them informed on all casino activities and events. Communicate regularly with employees and keep them informed on all casino activities and events.
• 19. Adhere to all safety guidelines in regards to Seneca Gaming Corporations Risk Management Department.
• 20. Cooperate with the Seneca Gaming Authority to ensure proper compliance with all rules and regulations of the Seneca Gaming Corporation.
• 21. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• 22. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• 23. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• 24. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• 25. Attend all necessary meetings.
• 26. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.

QUALIFICATIONS/REQUIREMENTS

• 1. Must demonstrate leadership, fairness and sensibility to the customers and employees.
• 2. Must possess ability to instill a sense of pride and personal responsibility in subordinate employees.
• 3. Able to multitask, prioritize and manage time efficiently.

Education/Experience

• 1. Must be 18 years of age or older upon employment.
• 2. High school diploma or equivalent required.
• 3. Six (6) years of experience in a management role is preferred.
• 4. Minimum of three (3) years of inventory control and ordering experience preferred
• 5. Minimum of six (6) years’ experience in facility maintenance operations (carpentry, masonry, painting, welding, kitchen appliance/refrigeration maintenance/repair, mechanical equipment, heavy equipment, key and lock systems, or grounds/landscaping) and minimum of four (4) years of management experience.
• 6. Direct experience in maintenance planning and computer systems. Must be familiar with proper use of all cleaning equipment, facilities equipment and chemicals.
• 7. Previous customer service experience required.
• 8. Must be able to evaluate statistical reports and other business reports.
• 9. Knowledge of all phases of Facilities administration, cost control, and familiarity of all provided services is required.
• 10. Excellent interpersonal, customer service, communication, coaching, team building and problem solving skills.
• 11. Must possess and maintain a valid driver’s license and be able to substantiate a safe driving record within the parameters acceptable to our liability insurance carrier.

Language Skills and Reasoning Ability

• 1. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• 2. Must possess excellent communication skills.
• 3. Must have the ability to deal effectively and interact well with the customers and employees.
• 4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. Must be able to work in an environment where smoking is permitted.

• 1. Must be able to stand, walk, and move through all areas of the Food and Beverage department and the Casino for long periods of time. Must be able to lift and carry up to thirty (30) pounds.
• 2. Maintain physical stamina and proper mental attitude to work under pressure in a fast-faced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate

$73,604.12 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Welcome to Seneca Resorts & Casinos!

We are thrilled that you are considering joining our team. At Seneca Resorts & Casinos, our mission is to provide the best place to work and play. Our dedication to this mission is reflected in our BEST Service Standards! We prepare our team members by incorporating our values in the BEST 8 hours of the day! We believe by prioritizing the well-being of our team members and guests, we will exceed expectations as long as every team member uses their voice that brings out the best in Seneca Resorts & Casinos. We are committed to sustainable practices that ensure long-term growth and stability for the future workforce at SRC!