WARDROBE ASST SHIFT MANAGER

Hollywood Casino Joliet; Joliet (IL); On-site; USD 55,000 - 60,000; Full time

Job summary

Hollywood Casino Joliet is seeking a Wardrobe Supervisor to manage daily wardrobe operations and lead a team toward exceptional guest experiences. You will promote a fun, entertaining atmosphere for both guests and team members while maintaining high service standards.

The role requires 2–3 years of supervisory experience, English fluency, and the ability to analyze Profit and Loss statements. Starting salary and shift structure are included in the offer.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years of supervisory experience preferred.
• Must understand and speak English.
• Ability to analyze and evaluate Profit and Loss statements.

Responsibilities

• Manage the daily operations of wardrobe to ensure high-quality service.
• Provide training and tools for team member success.
• Maintain cleanliness and proper condition of wardrobe areas.
• Conduct inventory audits and cost controls for supplies.
• Schedule staff and determine appropriate work assignments.
• Lead daily shift meetings and uphold SOPs.

Skills

Supervisory experience

Customer service

Team leadership

English proficiency

Profit and Loss analysis

Education

High School Diploma or equivalent

Job description

• Responsible for managing the daily operations of assigned Wardrobe.
• This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our team members.
• Ensures consistent, high quality service standards are maintained in designated areas of responsibility.
• Implements training programs that ensure high quality service.
• Provides adequate training and tools for team member success.
• Ensures that all wardrobe areas are kept clean and in proper condition.
• Ensures that the minimum level of labor is used to perform the required level of service without adversely impacting service standards.
• Interviews and hires new team members.
• Executes audits of supplies and inventory items, ensuring cost controls.
• Completes the required daily financial tools and reports.
• Communicates variances from established standards to the F&B Manager/Director.
• Ensures that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members.
• Enforces all appearance and uniform guidelines.
• Enforces all regulatory, internal controls, policies, and procedures.
• Reviews manifest and staffing levels to determine appropriate work assignments for the staff.
• Conducts a physical inventory of outlet supplies and requisitions replacement items as needed.
• Coaches and counsels all team members when needed to reinforce departmental and company policies and procedures.
• Maintains a well-informed shift by conducting daily shift meetings.
• Other duties as assigned.

WE LOVE OUR WORK.

• Responsible for managing the daily operations of assigned Wardrobe.
• This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our team members.
• Ensures consistent, high quality service standards are maintained in designated areas of responsibility.
• Implements training programs that ensure high quality service.
• Provides adequate training and tools for team member success.
• Ensures that all wardrobe areas are kept clean and in proper condition.
• Ensures that the minimum level of labor is used to perform the required level of service without adversely impacting service standards.
• Interviews and hires new team members.
• Executes audits of supplies and inventory items, ensuring cost controls.
• Completes the required daily financial tools and reports.
• Communicates variances from established standards to the F&B Manager/Director.
• Ensures that all service equipment is operational and handled safely, reporting mechanical issues to appropriate team members.
• Enforces all appearance and uniform guidelines.
• Enforces all regulatory, internal controls, policies, and procedures.
• Reviews manifest and staffing levels to determine appropriate work assignments for the staff.
• Conducts a physical inventory of outlet supplies and requisitions replacement items as needed.
• Coaches and counsels all team members when needed to reinforce departmental and company policies and procedures.
• Maintains a well-informed shift by conducting daily shift meetings.
• Other duties as assigned.

BRING US YOUR BEST.

• High School Diploma or equivalent is required, along with knowledge of wardrobe operations and alterations.
• 2–3 years of supervisory experience is preferred.
• Must understand and speak the English language.
• Ability to analyze and evaluate Profit and Loss statements.

PHYSICAL DEMANDS

The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand and walk. The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch. The employee must occasionally lift and/or move up to 50 pounds. The employee requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance. Must be able to push and pull carts and equipment weighing up to 250 lbs., occasionally.

STARTING SALARY

55,000.00 to 60,000.00 per year