Ward Clerk & Transcriber — Patient Flow Specialist

NALHE; Anaheim (CA); On-site; USD 40,000 - 56,000; Full time

Job summary

Kaiser Permanente is seeking a Ward Clerk Transcriber to support nursing units in California. The role coordinates administrative activities, maintains medical records, and liaises with nurses, patients, and families to ensure timely discharges and accurate order transcription.

Responsibilities include ADT processing, call handling, unit supply management, and cross-training as needed. The position emphasizes accuracy, confidentiality, and effective teamwork across departments.

Qualifications

• Strong customer service orientation and professional communication.
• Ability to manage calls, prioritize tasks and route information accurately.
• Experience with electronic medical records and unit coordination.

Responsibilities

• Processes, transfers and discharges using the ADT system in the EMR.
• Answers and routes internal and external calls.
• Orders materials and supplies for the unit; collects equipment as needed.
• Answers call system and follows up with nurse, patient or family.
• Makes follow-up appointments for patients.
• Coordinates discharge times and transfers with the Discharge Coordinator.
• Prepares discharge packets and maintains unit equipment and whiteboard.
• Transcribes physician orders accurately and maintains medical records.
• Supports reception duties and provides information to patients, families and staff.
• May float to other departments and provide updates on bed availability.

Skills

Customer service

Communication skills

Telephone handling

Medical records

Computer proficiency

Organization

Team work

Confidentiality

ADT system

Tools

EMR system

Job description

Kaiser Permanente is seeking a Ward Clerk Transcriber to support nursing units in California. The role coordinates administrative activities, maintains medical records, and liaises with nurses, patients, and families to ensure timely discharges and accurate order transcription.

Responsibilities include ADT processing, call handling, unit supply management, and cross-training as needed. The position emphasizes accuracy, confidentiality, and effective teamwork across departments.