Unit Administrative & Patient Services Coordinator

NALHE; Riverside (CA); On-site; USD 30,000 - 41,000; Full time

Job summary

Kaiser Permanente Riverside nursing unit is seeking an Administrative Support role to coordinate and assist with daily unit operations. Under supervision, you will manage patient flow, admissions/discharges, and interdepartmental communications to ensure quality service.

You will handle ADT processes, maintain records, greet patients and families, and support environmental and admissions activities as needed in a dynamic hospital environment.

Responsibilities

• Promotes and improves customer service to external and internal customers.
• Processes, transfers and discharges using the ADT system in the EMR.
• Answers and routes internal and external calls.
• Orders materials, supplies, and equipment for the Unit.
• Answers call systems and follows up with nurses, patients or families.
• Schedules follow-up appointments as needed.
• Coordinates transfers to other nursing facilities with the Discharge Coordinator.
• Prepares discharge packets and documents for patients.
• Coordinates discharge times and communicates with families for timely discharge.
• Maintains Unit equipment and arranges maintenance or repair as needed.
• Updates the Unit census board.
• Maintains the Minimum Medical Record.
• Assists Unit staff with EMR and other systems; may act as Unit IT resource.
• Greets new patients and families as Unit greeter.
• Initiates Unit downtime procedures when necessary.
• Communicates with other Units/departments.
• May support Environmental Services with ADT data entry for bed status.
• Provides updates on open beds to management or hospital team.
• Assists with co-pay collection by coordinating with Admitting Office.
• Participates in hourly rounding to promote service excellence.
• May prepare birth certificates and identification bands.
• Floats to other departments as needed.
• Performs other duties as assigned; adheres to laws, regulations and Kaiser Permanente policies.

Job description

Kaiser Permanente Riverside nursing unit is seeking an Administrative Support role to coordinate and assist with daily unit operations. Under supervision, you will manage patient flow, admissions/discharges, and interdepartmental communications to ensure quality service.

You will handle ADT processes, maintain records, greet patients and families, and support environmental and admissions activities as needed in a dynamic hospital environment.