WAP Program Specialist (part-time)

Action Pathways, Inc.; Fayetteville (NC); On-site; USD 22,041 - 24,796; Part time

Job summary

A community support organization in Fayetteville seeks a part-time Program Specialist to coordinate appointments and screenings for eligible individuals in the Weatherization Assistance Program (WAP). Ideal candidates should possess an Associate’s Degree and have effective communication and computer skills. The role involves maintaining records, preparing reports, and educating customers about energy conservation, with a pay range of $16-$18 per hour. Apply online for consideration.

Qualifications

• Experience with Office Technology or related fields.
• Ability to learn program-specific software within 90 days of hire.

Responsibilities

• Coordinate and schedule appointments for the WAP Program.
• Maintain accurate documentation and reports for client activities.
• Assist in educating customers on energy conservation.

Skills

Communication with diverse groups

Computer literacy

Education

Associate’s Degree in Business or related field

Job description

Program Specialist (WAP) – Fayetteville, NC

Closing Date: Opened Until Filled

Employment Type: Non-exempt/Hourly (part-time)

Salary: $16-$18 Hourly

Amount of Travel Required: 50%

Schedule: Monday – Friday 10 am – 3 pm, some nights and weekends

Overview Of General Responsibilities And Duties

Coordinate, compile, and schedule appointments and screenings of eligible individuals and families documents for the WAP Program. Prepare reports, and maintain all pertinent information as it relates to the WAP Program.

Essential Functions

Supports Weatherization team by:

• Assisting with recruiting eligible individuals and families.
• Schedules appointments, screens for eligibility, assigns priorities as indicated in grant. Notifies applicant of reason for denial. Maintains waiting list.
• Identifies other needs and makes appropriate referrals for service.
• Compiles and maintains documents. Develops complete, accurate and confidential records.
• Prepares monthly and quarterly reports on activities. Maintains aggregate demographic data on clients.
• Terminates files after all services have been rendered.
• Follows up on applicants.
• Provides education materials to customers on energy conservation.
• Issues and compiles results of satisfaction surveys. Follows up on complaints and resolves issues.
• Answers phone inquiries and in-person questions.

Qualifications

Associate’s Degree (AA) in Business, Office Technology, or related field with six months to one-year related experience and/or training. An equivalent combination of education and experience may be considered.

Other Requirements

Applicant must:

• Be able to communicate with a wide variety of people.
• Be computer literate, knowledge of various office software programs and able to learn program-specific software within 90 days of hire.

STANDARDS OF CONDUCT

• Employee must recognize and be sensitive to the cultural, ethnic and social diversity among the population served and the community at large.
• Employee must maintain strict confidentiality.
• Tactfulness and courtesy are essential when representing the agency with the general public.
• Employee must be committed to continuous quality and performance improvement.

How To Apply

Applicants must apply online at www.actionpathways.ngo