WalkMe Design Specialist: Digital Adoption & Training

Greystar Worldwide, LLC; Charleston (SC); Hybrid; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

Paid time off

Job summary

Greystar is seeking a WalkMe Specialist to design, implement, and optimize digital adoption solutions across our property management software. You will build WalkMe curricula, analyze adoption metrics, and maintain system performance, enabling efficient training and higher user satisfaction.

Your work involves staying current with WalkMe releases, collaborating with IT and business teams, and delivering tailored guidance and reports to stakeholders.

Qualifications

• Experience designing WalkMe digital adoption programs.
• Proficiency with WalkMe Apps and Analytics.
• Ability to lead discussions and manage projects.
• Experience in real estate or property management preferred.
• WalkMe Certified Builder or Engineer preferred.
• Strong communication and reporting skills.

Responsibilities

• Participates in establishing annual goals and objectives for WalkMe programs, projects, and initiatives that align with the overall IT business plan and the Company’s strategy for team member education, development, performance, and retention. Design, develop, and implement WalkMe digital adoption solutions by using the full suite of WalkMe Apps.
• Monitors, researches, and incorporates emerging trends in digital adoption platforms (DAP) and e-learning to enhance WalkMe solution design and functionality. Utilize the WalkMe Institute to remain current with WalkMe releases and continue product education.
• Oversees and implements evaluation methods to measure the effectiveness of WalkMe solutions on participant learning and performance, developing surveys, tests, and follow-up evaluations for reporting training results.
• Reviews and updates existing WalkMe solutions to reflect changes in the Company’s business practices and industry trends, recommending implementation approaches to ensure seamless integration into digital adoption strategies.
• Monitors end-user feedback, completes scheduled maintenance, and utilizes project tracking boards to ensure that system issues and user enhancement requests are addressed and resolved quickly.
• System Administration: Oversees the administration of WalkMe within the company’s property management software platforms and product by managing communication with WalkMe support teams or service providers, assisting in resolving system or user-related issues.
• Conduct discovery to determine compatibility with WalkMe and the Company’s needs.
• Provides customer service by responding to requests for WalkMe guidance, recommending tailored solutions, and addressing issues or concerns logged via the Helpdesk.
• Provides custom reports and ad hoc analysis as required by internal business groups to assess the impact and performance of WalkMe implementations.

Skills

WalkMe solutions

WalkMe Editor

JavaScript

HTML

CSS

E-learning design

Education

Bachelor’s or master’s degree in education, communications, business systems, computer science, or related field

Tools

WalkMe Insights

WalkMe Editor

JavaScript

Job description

Greystar is seeking a WalkMe Specialist to design, implement, and optimize digital adoption solutions across our property management software. You will build WalkMe curricula, analyze adoption metrics, and maintain system performance, enabling efficient training and higher user satisfaction.

Your work involves staying current with WalkMe releases, collaborating with IT and business teams, and delivering tailored guidance and reports to stakeholders.