Walk-In & WhatsApp Support Specialist

Moniepoint Inc.; Three Rivers Township (SD); On-site; USD 900 - 1,800; Full time

Benefits offered by this job

Career growth opportunities

Professional development

Job summary

Moniepoint Inc. is seeking a Customer Support Officer to handle walk-in customers nationwide and WhatsApp inquiries with professionalism and timeliness. You will resolve issues, log interactions, and collaborate with internal teams to ensure quick resolutions while maintaining data privacy and security.

Ideal candidates have 1–2 years in customer service, a BSc/HND, and NYSC completion. This on-site role offers growth opportunities within our Customer Support Operations team.

Qualifications

• 1–2 years of relevant customer service or support experience.
• Minimum educational qualification of BSc or HND.
• Must have completed NYSC or possess a valid exemption/exclusion certificate.

Responsibilities

• Serve as the first point of contact for walk-in customers nationwide and respond to inquiries on WhatsApp platforms.
• Provide prompt, accurate, and high-quality responses to customer inquiries and service requests.
• Log all customer support requests accurately for tracking and follow-up.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Escalate complex issues to the Regional/State Team Lead as required.
• Adhere to approved communication scripts and service guidelines.

Skills

Written communication

Verbal communication

Problem solving

Customer-centric

Cross-functional

Data logging

Confidentiality

Education

BSc or HND

Tools

WhatsApp

Job description

Moniepoint Inc. is seeking a Customer Support Officer to handle walk-in customers nationwide and WhatsApp inquiries with professionalism and timeliness. You will resolve issues, log interactions, and collaborate with internal teams to ensure quick resolutions while maintaining data privacy and security.

Ideal candidates have 1–2 years in customer service, a BSc/HND, and NYSC completion. This on-site role offers growth opportunities within our Customer Support Operations team.