Walgreens

SmartRecruiters, Inc.; Beaverton (OR); On-site; USD 40,000 - 52,000; Full time

Job summary

HealthCare Support Staffing, Inc. (HSS) is a nationwide healthcare recruiting and staffing leader, connecting professionals with top facilities across the United States.

The Pharmacy Technician role handles inbound calls and patient inquiries, processes orders, and assists in coordinating patient care with pharmacists. Ideal candidates hold an Oregon Pharmacy Technician license, a High School Diploma or GED, and demonstrate empathy, clear communication, and strong customer service skills in a

Qualifications

• Oregon Pharmacy Technician license is required.
• High School Diploma or GED required.
• Ability to think on feet and communicate clearly with patients.

Responsibilities

• Provide customer service to patients regarding drug prescriptions, clinical services, and billing inquiries.
• Process orders and inquiries received by fax, mail, telephone, and direct contact.
• Respond promptly to patient inquiries by phone or email in alignment with quality standards.
• Provide pricing, availability, and scheduling information within guidelines.
• Coordinate patient care by scheduling orders and communicating shipment information.

Skills

Empathy

Patient communication

Telephone support

Education

Oregon Pharmacy Technician License

High School Diploma/GED

Job description

HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise.

Job Description

Summary:

Provides new and existing patients with the best possible customer service in relation to their drug prescriptions, clinical services, billing inquiries, patients’ suggestions and complaints. **all inbound calls**

Essential Functions:

Records and processes orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact.

Provides timely response to patients’ inquiries by telephone and/or email in an in or outbound service center, consistent with service and quality standards.

Provides pricing, availability, and schedules information within established guidelines.

Receives inbound and outbound calls to patients or MD Offices regarding orders for medications, pharmacy services and all other inquiries.

Coordinates patient care by scheduling orders, communicating information to the patient regarding shipments, assessing supply needs, Verifying patient information, notifying the pharmacist of issues or changes in the patient’s condition.

Provides correct information or directs the call to the appropriate team member or department while maintaining a high level of professionalism

Creates patient activities as a reminder for the following tasks including but not limited to follow-up calls for patients, to initiate discharge of service, to contact a patient's doctor's office, to mail a letter to a patient, and any other reminders necessary as it relates to a patient's care.

Contacts the pharmacists to alert them of any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling.

Complete all additional special handling duties as assigned including but not limited to drug shipment notifications and Adverse Drug Event Reports

Complete other stages of the order process as assigned including but not limited to scanning prescriptions, imagine indexing, preQA, load insurance information, run test claims, work issues and facilitate prior authorizations.

Provides typed documentation of all communications received from calls and provides notification of any urgent orders, shipping related issues and any errors, complaints or compliments to the appropriate party or system.

Qualifications

Minimum Qualifications/ Licensures Requirements:

State of Oregon Pharmacy Technician License

High School Diploma/GED

Must be able to think on their feet, answer patient questions, have empathy toward patients and easy to understand.

Additional Information

Employment Type: Right to Hire

Interview: In-Person