Pharmacy Care Support Specialist – Inbound Calls

SmartRecruiters, Inc.; Beaverton (OR); On-site; USD 40,000 - 52,000; Full time

Job summary

HealthCare Support Staffing, Inc. (HSS) is a nationwide healthcare recruiting and staffing leader, connecting professionals with top facilities across the United States.

The Pharmacy Technician role handles inbound calls and patient inquiries, processes orders, and assists in coordinating patient care with pharmacists. Ideal candidates hold an Oregon Pharmacy Technician license, a High School Diploma or GED, and demonstrate empathy, clear communication, and strong customer service skills in a

Qualifications

• Oregon Pharmacy Technician license is required.
• High School Diploma or GED required.
• Ability to think on feet and communicate clearly with patients.

Responsibilities

• Provide customer service to patients regarding drug prescriptions, clinical services, and billing inquiries.
• Process orders and inquiries received by fax, mail, telephone, and direct contact.
• Respond promptly to patient inquiries by phone or email in alignment with quality standards.
• Provide pricing, availability, and scheduling information within guidelines.
• Coordinate patient care by scheduling orders and communicating shipment information.

Skills

Empathy

Patient communication

Telephone support

Education

Oregon Pharmacy Technician License

High School Diploma/GED

Job description

HealthCare Support Staffing, Inc. (HSS) is a nationwide healthcare recruiting and staffing leader, connecting professionals with top facilities across the United States.

The Pharmacy Technician role handles inbound calls and patient inquiries, processes orders, and assists in coordinating patient care with pharmacists. Ideal candidates hold an Oregon Pharmacy Technician license, a High School Diploma or GED, and demonstrate empathy, clear communication, and strong customer service skills in a