Waiver Program Project Management - Coordinator 3

LSU New Orleans; New Orleans (LA); On-site; USD 65,000 - 75,000; Full time

Job summary

LSU New Orleans seeks a Department Compliance Operations professional to manage the Statewide Incident Management System (SIMS) project and serve as a liaison with the SIMS contractor. The role involves tracking work requests, coordinating with the program office and technology services, and ensuring timely resolution of issues.

You will facilitate meetings with the SIMS contractor, prepare management reports, and provide regular updates to the LDH SIMS workgroup.

Qualifications

• Bachelor’s Degree is required.
• 3+ years in project management and cross-team coordination.
• 3+ years writing business documents (reports, manuals, work plans).
• Strong communication skills; ability to explain technical concepts to diverse audiences.
• Analytical, detail-oriented, and able to manage multiple priorities.

Responsibilities

• Provide project management for SIMS, liaising with the SIMS contractor.
• Track and manage work requests submitted to the SIMS contractor; ensure resolution.
• Coordinate with Office of Technology Services and program staff on connectivity issues.

Skills

Project management

Cross-team coordination

Documentation and reporting

Verbal and written communication

Analytical skills

Time management

Attention to detail

Education

Bachelor’s Degree

Advanced degree

Job description

Department Compliance Operations Job Summary Job Description

Provide project management towards the Statewide Incident Management System (SIMS) and serve as a liaison with the SIMS contractor. Work directly with program office and contractor staff to track, manage, and ensure resolution of all work requests submitted to the SIMS contractor. Work with the Office of Technology Services, the SIMS contractor, and program office staff to resolve any connectivity issues that arise with the system’s three data interfaces. Facilitate and lead all meetings with the SIMS contractor and subject matter experts. Create, maintain, and distribute project reports to management to provide visibility into areas of concern and updates on current vendor work requests. Provide regular reports to the SIMS workgroup containing all information on open work requests/tickets. Track and report at least monthly to the LDH SIMS workgroup the balance of enhanced support services hours remaining for the current fiscal year. Submit invoices and supporting documentation received from the vendor to the LDH SIMS workgroup for approval and resolve any noted billing discrepancies with the vendor. Submit payment authorization of invoice(s) to the Section Chief. Develop, document and periodically update business processes. Assists HCBS Systems Manager with other duties including planning and preparing for Medicaid enterprise system certification, system transition and vendor onboarding activities, and working with third party EVV vendors to ensure compliance with state and federal requirements. Other tasks or projects as assigned.

Qualifications

• REQUIRED: Bachelor’s Degree.
• Minimum 3 years professional experience in managing projects and coordinating work across multiple teams or organizations.
• Minimum 3 years professional experience with writing business documents such as reports, operational or policy manuals, and/or project work plans.
• Strong verbal and written communications skills and ability to communicate technical concepts to technical and nontechnical audiences.
• Excellent analytical skills, problem solving and time management skills.
• Great attention to detail and follow up.
• DESIRED: Advanced degree.
• Minimum 4 years professional experience in managing projects and coordinating work across multiple teams or organizations.
• Minimum 4 years professional experience with writing business documents such as reports, operational or policy manuals, and/or project work plans.
• Minimum 2 years professional experience in system management or oversight roles involving agency relevant information systems.
• Minimum 1 year professional experience with Incident Management and/or Electronic Visit Verification systems.

SALARY: 65-75k

Required Attachments Please upload the following documents in the Resume/Cover Letter section. Detailed resume listing relevant qualifications and experience; Cover Letter indicating why you are a good fit for the position and LSU New Orleans; Names and contact information of three references; Applications that do not include the required uploaded documents may not be considered.

Posting Close Date This position will remain open until filled.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.