Waiver Program Project Management - Coordinator 3

University of New Orleans; United States; On-site; USD 65,000 - 75,000; Full time

Job summary

LSU New Orleans seeks a project manager to direct SIMS initiatives and act as the primary liaison among the SIMS contractor, program office, and vendor staff. You will track requests, resolve issues, and prepare regular status reports for management.

The role supports connectivity across three data interfaces, leads meetings, and maintains business processes while aiding with Medicaid system certification and vendor onboarding efforts.

Qualifications

• Bachelor’s degree required.
• Minimum 3 years professional experience in managing projects and coordinating work across multiple teams or organizations.
• Minimum 3 years professional experience with writing business documents such as reports, operational or policy manuals, and/or project work plans.
• Strong verbal and written communications skills and ability to communicate technical concepts to technical and nontechnical audiences.
• Excellent analytical skills, problem solving and time management skills.
• Great attention to detail and follow up.

Responsibilities

• Provide project management toward the Statewide Incident Management System (SIMS) and liaison with the SIMS contractor.
• Track, manage, and ensure resolution of all work requests submitted to the SIMS contractor.
• Coordinate with the Office of Technology Services, SIMS contractor, and program staff to resolve connectivity issues across the system’s data interfaces.
• Facilitate and lead meetings with the SIMS contractor and subject matter experts.
• Create, maintain, and distribute project reports to management to provide visibility into concerns and updates on vendor work.
• Submit invoices and supporting documentation to the LDH SIMS workgroup and resolve billing discrepancies.
• Develop, document and periodically update business processes and assist with Medicaid enterprise system certification and vendor onboarding.

Education

Bachelor’s Degree

Job description

Job Summary

Provide project management towards the Statewide Incident Management System (SIMS) and serve as a liaison with the SIMS contractor. Work directly with program office and contractor staff to track, manage, and ensure resolution of all work requests submitted to the SIMS contractor. Work with the Office of Technology Services, the SIMS contractor, and program office staff to resolve any connectivity issues that arise with the system’s three data interfaces. Facilitate and lead all meetings with the SIMS contractor and subject matter experts. Create, maintain, and distribute project reports to management to provide visibility into areas of concern and updates on current vendor work requests. Provide regular reports to the SIMS workgroup containing all information on open work requests/tickets. Track and report at least monthly to the LDH SIMS workgroup the balance of enhanced support services hours remaining for the current fiscal year. Submit invoices and supporting documentation received from the vendor to the LDH SIMS workgroup for approval and resolve any noted billing discrepancies with the vendor. Submit payment authorization of invoice(s) to the Section Chief. Develop, document and periodically update business processes. Assists HCBS Systems Manager with other duties including planning and preparing for Medicaid enterprise system certification, system transition and vendor onboarding activities, and working with third party EVV vendors to ensure compliance with state and federal requirements. Other tasks or projects as assigned.

Qualifications – Required

• Bachelor’s Degree.
• Minimum 3 years professional experience in managing projects and coordinating work across multiple teams or organizations.
• Minimum 3 years professional experience with writing business documents such as reports, operational or policy manuals, and/or project work plans.
• Strong verbal and written communications skills and ability to communicate technical concepts to technical and nontechnical audiences.
• Excellent analytical skills, problem solving and time management skills.
• Great attention to detail and follow up.

Qualifications – Desired

• Advanced degree.
• Minimum 4 years professional experience in managing projects and coordinating work across multiple teams or organizations.
• Minimum 4 years professional experience with writing business documents such as reports, operational or policy manuals, and/or project work plans.
• Minimum 2 years professional experience in system management or oversight roles involving agency relevant information systems.
• Minimum 1 year professional experience with Incident Management and/or Electronic Visit Verification systems.

Salary

65-75k

LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

About LSU New Orleans

LSU New Orleans is the only R2 public research university in New Orleans, Louisiana, and one of just four public colleges in Louisiana to hold that designation. R2 status opens the doors to competitive federal research grants that flow preferentially to classified research universities. It anchors the university’s power to recruit research-active faculty, to sustain doctor programs of national standing, and to signal to businesses and investors that New Orleans possesses the intellectual infrastructure a knowledge economy demands. Located along Lake Pontchartrain in New Orleans, LSU New Orleans’ research excellence and urban relevance provide an opportunity for the institution to become a leading public research partner in one of America’s most exciting and vibrant metropolitan areas. New Orleans has always faced challenges that call for research driven solutions including coastal land loss, educational achievement gaps, affordability, public safety, and workforce shortages. LSU New Orleans can strengthen its research activity as a tool for public problem solving as well as economic impact by leveraging the scale, reputation, infrastructure, and global reach of the LSU enterprise while remaining deeply connected to the city it serves. With more than 5,500 students and the support of approximately 248 faculty serving the College of Liberal Arts & Human Development, The college of Sciences, The Robert A. Savoie College of Engineering, the Henry Berstein College of Business Administration, and six distinct schools, the campus remains committed to honoring its founding vision and continuing to play a critical role in the region. Opened in 1958 on the site of a former U.S. Naval Air Station as the region’s first fully integrated public university, LSU New Orleans was created after years of coordinated efforts from civic leaders and residents who believed that an accessible public institution of higher education was vital to the city’s future. Located only 15 minutes away from downtown and the French Quarter, the university occupies a 195-acre campus in one of the nicest residential areas of the city. Since its first commencement exercises in 1962, the university has conferred more than 80,000 degrees creating an extensive network of Privateer Alumni that includes prominent local leaders in fields such as business, tourism, athletics, government, and academia. The university is also an important catalyst of socio-economic mobility for the region. Its student body includes a significant share of first‑generation students, working students, adult learners, and veterans. The institution has grown from a commuter-oriented campus into a comprehensive urban research university with undergraduate, graduate, and doctoral programs in distinctive academic categories tied to the city and region. Its evolution has been inseparable from the story of New Orleans; an internationally recognized city of creativity, resilience, industry, cultural influence, and global connectivity. As one of the most strategically important cities in America, New Orleans’s economy is rooted in legacy sectors such as energy, maritime commerce, tourism, healthcare, and international trade. Recently, the city has expanded its economic portfolio to include areas such as coastal restoration, film and media production, technology, and advanced manufacturing. The city’s strengths are the university’s opportunities. New Orleans needs talent, civic leadership, resilient infrastructure, healthcare innovation, artists, and entrepreneurs. This combination of culture, commerce and connectivity gives LSU New Orleans a set of dynamic factors that allows it to serve as both an access institution and a problem‑solving university as it reinvents itself beginning this summer.

LSU New Orleans Welcomes Job Applicants from Varied Backgrounds LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non-merit factor.