LDH Director's Office Senior Project Manager

LSU New Orleans; New Orleans (LA); On-site; USD 95,000 - 140,000; Full time

Job summary

LSU New Orleans is seeking an experienced senior project leader to direct complex enterprise transformation initiatives within the Bureau of Health Services Financing, focusing on Medicaid, SNAP, FITAP, and KCSP programs. You will establish governance, manage schedules, and drive timely decision-making across cross-functional teams.

The role requires deep expertise in healthcare operations, change management, and stakeholder engagement, with a track record of delivering large-scale modernization

Qualifications

• Bachelor’s degree required.
• 8+ years leading complex projects, enterprise initiatives, or multi‑agency programs.
• 8+ years professional experience in healthcare operations, performance consulting, organizational change management, or workforce development.
• 3+ years developing and executing project plans, stakeholder engagement strategies, risk mitigation, and organizational change initiatives.
• Advanced proficiency in Microsoft Office, including Outlook, Word, and Excel.

Responsibilities

• Directs complex enterprise transformation initiatives and project activities for the Bureau of Health Services Financing.
• Establishes executive governance, schedule management, task tracking, and enterprise-wide risk mitigation.
• Designs and maintains project portfolios; supports organizational change management and readiness.
• Represents leadership in executive groups, stakeholders, and contracted vendors to drive alignment and decisions.

Skills

Project leadership

Healthcare operations

Change management

Stakeholder engagement

Performance consulting

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Thank you for your interest in LSU New Orleans. Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting. You must complete all required portions of the application and attach the required documents in order to be considered for employment.

Department

Intra-State Contracts Operations

Job Summary and Description

Directs complex enterprise transformation initiatives and project activities for the Bureau of Health Services Financing, including Medicaid, SNAP, FITAP, and KCSP programs, establishing executive governance, schedule management, task tracking, and enterprise-wide risk mitigation. Designs and maintains comprehensive project portfolios, integrating organizational change management plans, status reports, executive briefing documents, action logs, and strategic stakeholder communication frameworks. Facilitates high-level strategic alignment sessions with executive sponsors, SMEs, internal cross-functional teams, and contracted vendors to drive organizational readiness, accountability, and timely decision-making. Applies performance consulting principles to monitor project outcomes against scope, timeline, and quality standards, proactively identifying adoption barriers and developing targeted mitigation strategies to ensure successful sustainment. Serves as the principal advisor to the Medicaid Deputy Directors and Economic Independence section chiefs on national eligibility policy trends, organizational change strategies, and executive stakeholder engagement. Partners with Deputy Directors and Section Chiefs to establish a strategic roadmap of critical projects necessary for ongoing workforce enablement, continuous improvement, issue mitigation, and the modernization of each division consistent with the One Door initiative. Manages the full lifecycle of critical modernization projects from discovery and organizational assessment through design, implementation, and workforce readiness leveraging allocated resources to prepare initiatives for seamless hand-off to program staff. Collaborates with contractors to assist Deputy Directors and Section Chiefs in overseeing contracted services, utilizing data-driven insights, stakeholder feedback, and operational metrics to manage reporting and ad hoc deliverables. Represents Deputy Directors and Section Chiefs in executive working groups, task forces, and stakeholder engagement initiatives, spearheading the development, adoption, and rollout of new or modified plans for the Medicaid, SNAP, FITAP, and KCSP programs. Acts as the primary subject matter expert in healthcare project operations and organizational change, providing technical leadership for new initiatives, Medicaid special projects, and workforce capability enablement. Produces operational data, stakeholder assessments, and policy research to draft legislative audit responses, briefing documents, whitepapers, talking points, and other complex research projects for executive leadership. Performs advanced research on healthcare policies, workflow optimization, and program opportunities to expand organizational effectiveness and improve Medicaid operational activities. Other tasks as assigned.

Qualifications Required

• Bachelor’s degree.
• Minimum 8 years professional experience leading complex projects, enterprise initiatives, or multi‑agency programs.
• Minimum 8 years professional experience in healthcare operations, performance consulting, organizational change management, or workforce development.
• Minimum 3 years professional experience developing and executing comprehensive project plans, stakeholder engagement strategies, risk mitigation strategies, and organizational change initiatives.
• Advanced proficiency in Microsoft Office, including Outlook, Word, and Excel.

Desired

• Advanced degree in healthcare administration, public health, business administration, or relevant field.
• Minimum 10 years professional experience leading complex projects, enterprise initiatives, or multi‑agency programs.
• Minimum 10 years professional experience in healthcare operations, performance consulting, organizational change management, or workforce development.
• Minimum 5 years professional experience developing and executing comprehensive project plans, stakeholder engagement strategies, risk mitigation strategies, and organizational change initiatives.
• Relevant industry certifications (PMP, Prosci CCP, CSM, or equivalent).

Posting Close Date

This position will remain open until filled. Note to Applicant: Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials. References will be contacted at the appropriate phase of the recruitment process. This position may require a criminal background check to be conducted on the candidate(s) selected for hire. As part of the hiring process, applicants for positions at LSU New Orleans may be required to demonstrate the ability to perform job‑related tasks. LSU New Orleans seeks to recruit a highly productive workforce and will provide equal employment opportunities to all employees and prospective employees. Employment decisions shall be based strictly on merit and without regard to religious or political beliefs, sex, race, or any other non‑merit factor.