Waiver Program Coordinator - Fall River

Commonwealth of Massachusetts; Fall River (MA); On-site; USD 74,000 - 106,000; Full time

Job summary

MassAbility seeks a Waiver Program Coordinator in Fall River to oversee needs assessment, ISP development, service authorization activities, and implementation and monitoring of ISP for ABI-N and MFP-CL waivers statewide and for MFP Demonstration participants.

The role requires statewide travel to enroll participants, coordinating an interdisciplinary team, and ensuring timely completion of home accessibility modifications and linkage with LTSS and medical providers.

Qualifications

• Ability to travel statewide is required.
• Excellent communication skills in oral and written form, solid follow-through, flexibility.
• Ability to clarify and resolve problems and conflicts, and the ability to self-organize and manage priorities.
• Ability to work with remote technology (computer, VPN, remote calling) is required.
• Familiarity with needs of individuals with disabilities living in the community is a must.

Responsibilities

• Engage enrolled participants and families in person-centered planning to develop ISP.
• Meet in-person to perform or arrange necessary assessments pre-discharge.
• Develop a PCP for enrollees including services and community resources.
• Coordinate an interdisciplinary team to develop each Person-Centered Plan.
• Update assessments as necessary and arrange for special assessments.
• Safeguard waiver services and ensure delivery and satisfaction.
• Arrange referrals and monitor LTSS and linkage with medical providers.
• Conduct outreach to recruit participants and educate facility staff about waivers.
• Collaborate with clinicians to address individualized needs.

Skills

Travel statewide

Excellent communication

Problem solving

Self-organization

Remote technology readiness

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Waiver Program Coordinator - Fall River (2600053K)

Job Description

Waiver Program Coordinator - Fall River - ( 2600053K )

Description

MassAbilityis seeking a dynamic individual to fill the role of Waiver Program Coordinator. The selected candidate is responsible for needs assessment, service plan development, service authorization activities, and implementation and monitoring of individualized service plans (ISP) for Acquired Brain Injury Non-Residential waiver (ABI-N) and Money Follows the Person - Community Living Waiver (MFP-CL) enrollees/participants statewide, as well as for MFP Demonstration participants.

Waiver Program Coordinator engage in outreach as assigned to ensure that potential applicants are aware of the waivers and supported in the application process.For each assigned enrollee/participant, the Waiver Program Coordinator coordinates an interdisciplinary team that includes the individual, his/her guardian, if any, relevant waiver service participant waiver service providers, other persons as chosen by the enrollee/participant and other appropriate professionals to develop an Individual Service Plan (ISP) utilizing a person-centered planning process. The planning process will determine what ABI-N and MFP-CL waiver services and supports are needed to support the waiver participant to live safely in the community, which are delineated and authorized in the ISP portion of the Person-Centered Plan (PCP).

Please note

Applicants will need access to reliable transportation as statewide travel is necessary to the performance of this position regardless of location. Travel is expected in order to cover caseload assignments. This position is based in Fall River.

Duties and Responsibilities

• Engage assigned enrollees/participants, their guardians and families as appropriate, in a person-centered planning process with careful consideration and accommodations for communication or accessibility needs.
• Meet in-person with the enrollee/participant to perform or arrange for any specialized assessments identified as needed pre-discharge, in conjunction with the enrollee/participant, his/her legal guardian, if any, and other appropriate professionals.
• Develop a person-centered plan (PCP) for assigned enrollees/participants that include services and supports and other community resources (ISP) that will be used to address their needs.
• Partner with the individual and/or their family andMassAbilityAdaptive Services Coordinator to ensure that approved home accessibility modification projects meet the needs of the individual and are satisfactorily completed in a timely fashion.
• Coordinate an interdisciplinary team process for developing each Individual’s Person-Centered Plan (inclusive of all plan sections) that includes the participant, his/her guardian if any, relevant waiver service providers, other persons as chosen by the Individual and other appropriate professionals.
• Update any assessments, as necessary, including any specialized assessments, and arrange for the provision of any such special assessments.
• Safeguard the ABI-N /MFP-CL waiver services and supports identified in the plan, as necessary to support the waiver participant to live safely in the community, are delivered and are satisfactory.
• Arrange for referrals and provision of MassHealth Long-Term Supports and Services (LTSS) and other needed services by selected providers; monitor and ensure service delivery, and ensure linkage with community resources, including their medical providers.
• Conduct outreach in nursing facilities and rehabilitation hospitals as assigned to recruit waiver participants, and to educate and inform the facility staff about the Home and Community Based Waivers, particularly underutilized waivers.
• Work collaboratively with the agency/clinicians to further assess and determine strategies for successfully addressing the individualized, special needs of the individual.

Required Qualifications

• Ability to travel statewide is required.
• Excellent communication skills in oral and written form, solid follow-through, flexibility.
• Ability to clarify and to resolve problems and conflicts, and the ability to self-organize and manage priorities.
• Ability to work comfortably with remote technology (computer, VPN, remote calling) is required.
• Familiarity with the needs of individuals with disabilities living in the community is a must.

Preferred Qualifications

• Knowledge and applicable experience working with individuals with disabilities and their families, preferably those with Acquired Brain Injury.
• Knowledge of Medicaid, state agencies and the provider service system and community-based resources available to serve persons with disabilities or elders that support their transition to independent living.
• A minimum of two years of experience with transitioning individuals from a nursing facility or long-stay hospital to community-based settings.

About MassAbility

MassAbility provides services that break down barriers and empower people with disabilities to live life on their own terms. Our programs focus on vocational rehabilitation, community living, and disability determination for federal benefit programs. We are change agents and community builders. And we put the people we serve at the heart of everything we do. We envision a Commonwealth that is open to all, where everyone can seize their true potential and contribute fully to our communities and the world. Together with stakeholders, partners, and allies, MassAbility collaborates, problem-solves, and innovates to bring about a better Massachusetts for everyone—one that is truly equitable, accessible, and inclusive.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori .

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

ADA Reasonable Accommodation

If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests.

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1 [phone], Ext. #4.

Primary Location

United States-Massachusetts-Fall River - 1 Father DeValles

Job

Administrative Services

Agency

MassAbility

Schedule

Full-time

Shift

Day

Job Posting

Aug 3, 2026, 6:12:15 PM

Number of Openings

1

Salary

73,615.88 - 106,401.62 Yearly

If you have Diversity, affirmatio… contact Diversity Officer / ADA Coordinator : Robert Arnau, [e-mail] - 8572748824

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes

Minimum Entrance Requirements

Applicants must have at least (A) three years of full time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, or (B) any equivalent combination of the required experience and the substitutions below.

Substitutions

• I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the-required experience.*
• II. A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.*
• III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.