Waiver Program Coordinator - Fall River

Commonwealth of Massachusetts; Flint Village (MA); Hybrid; USD 74,000 - 106,000; Full time

Job summary

MassAbility seeks a Waiver Program Coordinator to develop individualized service plans (ISPs) for ABI-N and MFP-CL enrollees statewide, coordinating an interdisciplinary team to tailor services and supports in a person-centered plan. The role requires travel across Massachusetts and close collaboration with guardians, providers, and MassHealth resources.

The coordinator will monitor service delivery, assist with referrals, and ensure timely completion of home modifications.

Qualifications

• Ability to travel statewide.
• Excellent communication skills, both oral and written.
• Ability to self-organize and manage priorities.
• Comfort with remote technology (computer, VPN, remote calling).
• Familiarity with needs of individuals with disabilities living in the community.

Responsibilities

• Engage enrollees/participants and guardians in person-centered planning.
• Meet in-person for specialized assessments pre-discharge with professionals.
• Develop a person-centered plan (ISP) including services and community resources.
• Coordinate with families and MassAbility staff to ensure home modifications meet needs.
• Coordinate interdisciplinary team process for each Person-Centered Plan.
• Update assessments and arrange for special assessments as needed.
• Safeguard waiver services and ensure delivery and satisfaction.
• Arrange referrals to MassHealth LTSS and other services; monitor service delivery.
• Conduct outreach to nursing facilities and rehabs to recruit participants and educate staff.
• Collaborate with clinicians to address individual needs.

Skills

Travel statewide

Excellent communication

Self-organization

Remote technology

Disability awareness

Job description

Waiver Program Coordinator - Fall River

MassAbilityis seeking a dynamic individual to fill the role of Waiver Program Coordinator. The selected candidate is responsible for needs assessment, service plan development, service authorization activities, and implementation and monitoring of individualized service plans (ISP) for Acquired Brain Injury Non-Residential waiver (ABI-N) and Money Follows the Person - Community Living Waiver (MFP-CL) enrollees/participants statewide, as well as for MFP Demonstration participants.

Waiver Program Coordinator engage in outreach as assigned to ensure that potential applicants are aware of the waivers and supported in the application process. For each assigned enrollee/participant, the Waiver Program Coordinator coordinates an interdisciplinary team that includes the individual, his/her guardian, if any, relevant waiver service participant waiver service providers, other persons as chosen by the enrollee/participant and other appropriate professionals to develop an Individual Service Plan (ISP) utilizing a person-centered planning process. The planning process will determine what ABI-N and MFP-CL waiver services and supports are needed to support the waiver participant to live safely in the community, which are delineated and authorized in the ISP portion of the Person-Centered Plan (PCP).

At MassAbility, we are driven by a fundamental belief that we are all different but connected – individuals who share a common purpose and who bring our own talents, ingenuity, and perspective to achieve our vision. That belief puts diversity, equity, and inclusion at the center of everything we do. We are keenly aware of the barriers that many of us face as we strive to live life on our own terms. That’s why, as a community, we are committed to always being part of the solution. This work is essential to who we are as an organization. Together, we are making a better state possible for everyone. As a team member, you’ll join an agency that values a learning and participatory performance culture with an emphasis on high-performance teams, individual contribution/impact, and engagement in activities to promote and support programs, divisions, and the overall agency vision and mission.

Please note:Applicants will need access to reliable transportation as statewide travel is necessary to the performance of this position regardless of location. Travel is expected in order to cover caseload assignments. This position is based in Fall River.

Duties and Responsibilities

• Engage assigned enrollees/participants, their guardians and families as appropriate, in a person-centered planning process with careful consideration and accommodations for communication or accessibility needs.
• Meet in-person with the enrollee/participant to perform or arrange for any specialized assessments identified as needed pre-discharge, in conjunction with the enrollee/participant, his/her legal guardian, if any, and other appropriate professionals.
• Develop a person-centered plan (PCP) for assigned enrollees/participants that include services and supports and other community resources (ISP) that will be used to address their needs.
• Partner with the individual and/or their family andMassAbilityAdaptive Services Coordinator to ensure that approved home accessibility modification projects meet the needs of the individual and are satisfactorily completed in a timely fashion.
• Coordinate an interdisciplinary team process for developing each Individual’s Person-Centered Plan (inclusive of all plan sections) that includes the participant, his/her guardian if any, relevant waiver service providers, other persons as chosen by the Individual and other appropriate professionals.
• Update any assessments, as necessary, including any specialized assessments, and arrange for the provision of any such special assessments.
• Safeguard the ABI-N /MFP-CL waiver services and supports identified in the plan, as necessary to support the waiver participant to live safely in the community, are delivered and are satisfactory.
• Arrange for referrals and provision of MassHealth Long-Term Supports and Services (LTSS) and other needed services by selected providers; monitor and ensure service delivery, and ensure linkage with community resources, including their medical providers.
• Conduct outreach in nursing facilities and rehabilitation hospitals as assigned to recruit waiver participants, and to educate and inform the facility staff about the Home and Community Based Waivers, particularly underutilized waivers.
• Work collaboratively with the agency/clinicians to further assess and determine strategies for successfully addressing the individualized, special needs of the individual.

Required Qualifications

• Ability to travel statewide is required.
• Excellent communication skills in oral and written form, solid follow-through, flexibility.
• Ability to clarify and to resolve problems and conflicts, and the ability to self-organize and manage priorities.
• Ability to work comfortably with remote technology (computer, VPN, remote calling) is required.
• Familiarity with the needs of individuals with disabilities living in the community is a must.

Preferred Qualifications

• Knowledge and applicable experience working with individuals with disabilities and their families, preferably those with Acquired Brain Injury.
• Knowledge of Medicaid, state agencies and the provider service system and community-based resources available to serve persons with disabilities or elders that support their transition to independent living.
• A minimum of two years of experience with transitioning individuals from a nursing facility or long-stay hospital to community-based settings.

MassAbility provides services that break down barriers and empower people with disabilities to live life on their own terms. Our programs focus on vocational rehabilitation, community living, and disability determination for federal benefit programs. We are change agents and community builders. And we put the people we serve at the heart of everything we do. We envision a Commonwealth that is open to all, where everyone can seize their true potential and contribute fully to our communities and the world. Together with stakeholders, partners, and allies, MassAbility collaborates, problem-solves, and innovates to bring about a better Massachusetts for everyone—one that is truly equitable, accessible, and inclusive.

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori .

Education, licensure, and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth's website.

ADA Reasonable Accommodation: If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests .

For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1 [phone], Ext. #4.

An Equal Opportunity / Affmetric Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

United States-Massachusetts-Fall River - 1 Father DeValles

Job

Administrative Services

Agency

MassAbility

Schedule

Full-time

Shift

Day

Job Posting

Aug 3, 2026, 6:12:15 PM

Number of Openings

1

Salary

73,615.88 - 106,401.62 Yearly

Bargaining Unit

06-NAGE - Professional Admin.

Confidential

No

Potentially Eligible for a Hybrid Work Schedule

Yes

If you have Diversity, affirming Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator : Robert Arnau, [e-mail] - 8572748824