Waitperson - El Jefe

Caesars Entertainment; South Lake Tahoe (CA); On-site; USD 36,000 - 60,000; Full time

Job summary

Caesars Entertainment is hiring at Harrah's and Caesars Republic Lake Tahoe to provide prompt, courteous food service at the guests' tables and bars. You will assist with ordering, process payments, and deliver beverages while maintaining a high standard of guest satisfaction.

Role requires the ability to lift trays up to 30 lbs, strong communication, and a professional demeanor aligned with casino hospitality standards.

Qualifications

• 2 years waitperson experience preferred.
• Literate and fluent in English.
• Ability to lift and carry trays up to 30 lbs.
• Uphold high standards of guest service and integrity.

Responsibilities

• Serve customers at assigned station quickly, courteously and efficiently.
• Assist customers in ordering from the menu and record items on check.
• Process checks through the POS system and present to guest for payment.
• Deliver alcoholic beverages promptly from bar to table.
• Assist with cleaning and resetting tables and seating guests.
• Know all menu items and upsell desserts, beverages, and specials.

Skills

Customer service

Upselling

English fluency

Team collaboration

Education

High School Diploma or equivalent

Job description

Provides prompt, courteous food service to Harrah's and Caesars Republic guests in accordance with established procedures

• Serves customers at assigned station quickly, courteously and efficiently to ensure department guarantee is satisfied.
• Assists customers in ordering from the menu and records ordered items on check according to established procedures.
• Obtains food and beverage from prescribed locations and serves customers according to established procedures.
• Observes guests to fulfill and additional requests and to note when meal is finished.
• Processes checks through the POS system and presents check to guest for payment on conclusion of dining experience.
• Assists, as necessary, in cleaning and re-setting tables, escorting guests from waiting area to table in his/her assigned section.
• Assists bus persons in a cooperative manner to ensure efficient service to guests.
• Completes assigned side work as directed.
• Familiarizes self with all items on both printed and daily menus.
• Uses good salesmanship for suggestive selling of menu items, beverages, desserts, etc.
• Processes all open checks and ensures they are properly tendered and/or accounted for at end of shift.
• Familiarizes self and adheres to the principles of guest service skills, and uses them in all interactions.
• Delivers alcoholic beverages promptly from assigned bar to table.

• High School graduate or equivalent preferred
• 2 years Waitperson experience preferred
• Literate and fluent in English
• Above average communication and guest service skills
• Must be at least 21 years of age
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. Adheres to all regulatory, company and department policies and procedures

ADDITIONAL REQUIREMENTS

• Ability to lift and carry large, heavy banquet trays and beverage trays weighing up to 30 lbs.
• Ability to grasp, hold, reach, bend, push-pull, use a step stool, have hand-eye coordination
• Ability to constantly walk and stand during shift
• Mobility to move quickly and easily throughout the restaurant and kitchen areas
• Ability to hear and use visual inspection
• Positions that have contact with the public require the ability to work in a noisy
  environment, and may be exposed to guests who use tobacco products. Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment.

At Harrah's and Caesars Republic Lake Tahoe, we want you as a partner in a win-win relationship. We want you to maximize your skills and talents to become the best you can be in your chosen field. We are proud to be one of the leaders in the hospitality business. One of the reasons our resorts have consistently received 4-Star and 4-Diamond Awards is because of the friendly, top quality people we hire to serve our guests. Harrah's and Caesars Republic Lake Tahoe are located on the south shore of magnificent Lake Tahoe, America's largest alpine lake and number one vacation destination. Visitors are drawn to Lake Tahoe's year round recreation, which includes skiing and snowboarding in the winter months and hiking, fishing, mountain biking, golf kayaking, sailing and a plethora of other recreation opportunities in the spring, summer and fall. Add to this, the lively, round-the-clock gaming and indoor entertainment, world-class amenities, which include two heated pools , a full-service health spa, various restaurants, including the world renowned, Hell's Kitchen, 1,254 rooms and suites plus excellent guest service, and you can understand why Harrah's & Caesars Republic are popular choices for travelers and vacationers throughout the year.
Besides living in one of the Earth's most beautiful locations you will join a company that understands how to treat employees. As an industry leader, Harrah's believes a successful company starts with satisfied employees. Whether it's professional advancement or personal recognition, Harrah's provides accolades and incentives as you move along your career path.