Wagering Services Specialist – Guest Experience

Churchill Downs Inc.; New Orleans (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Churchill Downs Louisiana Horseracing Co. at the Fair Grounds in New Orleans seeks a Guest Service Clerk to process pari-mutuel wagers and handle cash in a fast-paced environment.

You will provide professional service, ensure regulatory compliance, and assist guests with wagering information and dispute escalation as needed. The role requires strong verbal communication, high attention to detail, and the ability to work overtime including nights, weekends, and holidays.

Qualifications

• Previous cash handling and customer service experience.
• Ability to read and interpret policies and communicate clearly.

Responsibilities

• Process pari-mutuel wagering transactions and vouchers accurately.
• Reconcile cash at end of shift and ensure compliance with regulations.
• Provide friendly, professional service to customers on the gaming floor.
• Disseminate accurate wagering information and escalate disputes as needed.
• Maintain a clean and safe working environment and support team goals.

Skills

Cash handling

Verbal communication

Attention to detail

High-volume environment

Flexible hours

Education

High school diploma

Job description

Churchill Downs Louisiana Horseracing Co. at the Fair Grounds in New Orleans seeks a Guest Service Clerk to process pari-mutuel wagers and handle cash in a fast-paced environment.

You will provide professional service, ensure regulatory compliance, and assist guests with wagering information and dispute escalation as needed. The role requires strong verbal communication, high attention to detail, and the ability to work overtime including nights, weekends, and holidays.