Wagering Coordinator

Presque Isle Downs, Inc.; Chesapeake (VA); On-site; USD 42,000 - 64,000; Full time

Job summary

Presque Isle Downs, Inc. in Virginia seeks a Team Member to oversee daily operations of the OTB and ensure outstanding guest service while maintaining cash accountability and regulatory compliance.

The role requires a high school diploma, cash handling experience, and the ability to work nights, weekends and holidays; candidate must obtain and maintain a valid racing license and demonstrate strong verbal and written communication.

Qualifications

• High school diploma or equivalent.
• Cash handling experience preferred.
• Must obtain and maintain a valid racing license.
• Excellent verbal and written communication.

Responsibilities

• Provides patrons with outstanding guest service and a positive attitude.
• Assumes fiscal responsibility for teller’s initial bankroll and final accountability.
• Completes cash draws or returns for tellers as required.
• Assists with cash removal from self-serve tote machines.
• Maintains proper currency/coin inventory.
• Uses tote file reports to assist with cash balancing.
• Ensures compliance with Virginia Racing Commission requirements.
• Coordinates promotions and special race days with other departments.
• Resolves guest service issues and assists tellers with problem solving.

Skills

Guest service

Cash handling

Communication skills

Education

High school diploma or equivalent

Job description

JOB SUMMARY

Oversees the daily operations of the OTB.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Maintains a positive attitude and provides patrons with outstanding guest service, a positive attitude and fast, friendly service.
• Assumes Fiscal responsibility for teller’s initial bankroll and final return accountability.
• Completes all required cash draws or returns for tellers.
• Assist with cash removal from self-serve tote machines.
• Maintains proper inventory of currency/coin.
• Uses tote file reports to assist with cash balancing.
• Stores daily paperwork, as required by the Virginia Racing Commission (VRC).
• Ensures proper televising of race programs and Dish to channel selections for all facility televisions.
• Works with other directorates to coordinate promotions/special race days.
• Resolve guest service issues.
• Assist tellers with problem solving and guest relations.
• Assume the responsibilities of teller position as needed based on business volume.
• Maintains all office and service equipment.
• Resolves problems that are within the position's scope of authority and recommends courses of action to resolve problems that are beyond the scope of authority to the position’s supervisor.
• Keeps position supervisor informed of relevant activities.
• Performs other related duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Excellent verbal and written communication skills.
• Excellent attention to detail.

EDUCATION AND EXPERIENCE

• High school diploma or equivalent.
• Cash handling experience strongly preferred.
• Other combinations of education and experience may be considered.
• Must obtain and maintain a valid racing license.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The Team Member will be required to sit/stand for extended periods of time.
• While performing the duties of this job, the Team Member is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; bend, stoop, kneel, crouch, or crawl; and talk or hear.
• The Team Member may be required to lift up to 50 pounds.
• The Team Member may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The work environment may vary in levels of crowds, noise, flashing lights, and smoke, depending on the assigned station and guest volume.

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.