WAF & Edge Platform Manager – Ingress & Delivery

EY; Chantilly (VA); Hybrid; USD 145,000 - 266,000; Full time

Benefits offered by this job

Hybrid work model

Medical and dental coverage

401(k) and pension

Generous paid time off

Job summary

EY is seeking an experienced WAF & Internet Ingress and Edge Manager to lead operational service delivery for enterprise application protection, load balancing, ingress, traffic management, and edge connectivity services. This role oversees performance, resilience, and engagement across multiple teams, guiding incident response and platform lifecycle decisions.

The position emphasizes governance, automation adoption, and strong collaboration with application, cloud, networking, firewall, vendor,

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Cybersecurity, or equivalent experience preferred.
• 8+ years of experience in WAF, application delivery, load balancing, cloud networking, edge security, infrastructure operations, or related technical disciplines.
• 3+ years of experience leading technical teams, service delivery, operations, or platform management.
• Experience managing business-critical production services using formal incident, change, problem, and lifecycle management practices.
• Working knowledge of WAF policy operations, CDN, bot and DDoS controls, AWS ALB/NLB, AVI, Azure ingress, DNS, SSL/TLS certificates, and Infrastructure as Code.
• Strong customer engagement, leadership, communication, risk management, troubleshooting, and decision-making skills.

Responsibilities

• Own end-to-end operational delivery for WAF and Internet Ingress & Edge services.
• Establish service priorities, operating rhythms, ownership boundaries, escalation paths, and performance expectations.
• Maintain alignment between WAF protection, application delivery, ingress, DNS, certificates, load balancing, and edge security operations.
• Represent the service tower in customer reviews, governance forums, architecture discussions, and operational planning activities.
• Lead, coach, and develop WAF and Internet Ingress & Edge engineers across senior and staff levels.
• Manage staffing, work allocation, coverage schedules, on-call rotations, skills development, and succession planning.
• Promote cross-training between WAF, load balancing, cloud networking, DNS, certificates, and automation disciplines.
• Own service metrics, SLA and KPI performance, operational reporting, risk tracking, backlog health, and improvement actions.
• Lead service reviews, problem management, root cause follow-through, and corrective action governance.
• Own lifecycle planning across WAF, CDN, bot and DDoS capabilities, AWS ALB/NLB, AVI, Azure ingress, DNS, certificates, and associated automation.
• Govern application onboarding, protection, service exposure, traffic management, and operational acceptance processes.
• Coordinate with application owners and dependent teams to minimize disruption and resolve blockers.

Skills

Team leadership

Incident management

Change & risk management

Vendor coordination

Cross-team coordination

Decision making

Education

Bachelor's degree in IT/CS/Engineering

Tools

Terraform

Git-based workflows

APIs

Monitoring

SIEM integration

Automation tooling

Job description

EY is seeking an experienced WAF & Internet Ingress and Edge Manager to lead operational service delivery for enterprise application protection, load balancing, ingress, traffic management, and edge connectivity services. This role oversees performance, resilience, and engagement across multiple teams, guiding incident response and platform lifecycle decisions.

The position emphasizes governance, automation adoption, and strong collaboration with application, cloud, networking, firewall, vendor,