WAE - Receptionist

Louisiana State University; Baton Rouge, Northern (LA, KY); Hybrid; USD 28,000 - 36,000; Part time

Job summary

Louisiana State University in Baton Rouge seeks a friendly receptionist to support University College. You will welcome visitors, answer calls, assist students and staff, and help coordinate front desk operations.

Responsibilities include scheduling, routing inquiries, maintaining information materials, and providing backup for departmental emails, while upholding confidentiality and professionalism in a busy campus environment.

Qualifications

• High School Diploma or equivalent required.
• Two years of experience in customer service, reception, or office operations preferred.
• Demonstrated ability to provide excellent customer service in a fast-paced environment.

Responsibilities

• Serve as primary receptionist for University College, greeting visitors and delivering professional service.
• Answer, screen, and route calls to appropriate offices.
• Assist students with scheduling appointments and navigating campus systems.
• Provide backup support for departmental emails and routine inquiries.
• Maintain reception area and informMaterials current and accessible.
• Support administrative projects and event logistics as needed.
• Participate in meetings and trainings and perform other duties as assigned.

Skills

Customer service

Communication

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Job Posting Title: WAE - Receptionist

Position Type: Wages as Earned (Fixed Term)

Department: LSUAM AA - EM - RSS - University College (Jennifer Picard (00067353))

Work Location: 0150 O.K. Allen Hall

Pay Grade: Temporary

Job Responsibilities

Front Desk Operations (40%)

• Serve as the primary receptionist for University College by welcoming visitors and providing a professional, customer-focused experience.
• Answer, screen, and direct incoming telephone calls to the appropriate office or staff member.
• Respond to walk-in inquiries from students, parents, faculty, staff, and campus partners.
• Triage student questions and determine appropriate referrals based on the nature of the request.
• Maintain the reception area and ensure informational materials are current and readily available.
• Monitor lobby traffic and assist with visitor check-in procedures as needed.

Student Support and Communication (25%)

• Provide general information regarding advising services, registration, appointments, academic policies, and campus resources.
• Assist students with scheduling appointments and navigating university systems.
• Provide backup support for departmental email accounts by monitoring inboxes, responding to routine inquiries, and routing messages to the appropriate staff members.
• Ensure timely and accurate communication with students while maintaining confidentiality of student records.

Administrative and Operational Support (25%)

• Assist with administrative projects that support departmental operations, student outreach, and special initiatives.
• Prepare documents, maintain records, and support data entry and filing activities.
• Assist with event logistics, office supply inventory, mail distribution, and other administrative functions.
• Coordinate routine office procedures to ensure efficient daily operations.

Other Duties (10%)

• Provide back-up support for other administrative functions during peak periods or staff absences.
• Participate in departmental meetings, trainings, and professional development.
• Perform other duties as assigned.

Minimum Qualifications

• High School Diploma and two years of experience in customer service, administrative support, reception, or office operations.
• LSU values skills, experience, and expertise.
• Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description.
• Specific Experience: Two years of experience in customer service, administrative support, reception, or office operations.
• Demonstrated ability to provide exceptional customer service in a fast-paced, high-volume environment.
• Experience handling multiple priorities while maintaining professionalism and attention to detail.

Preferred Qualifications

• Experience working in higher education or a student services environment.
• Experience with Microsoft Office Suite and student information systems.
• Excellent interpersonal, organizational, and communication skills.
• Ability to manage multiple priorities in a fast-paced, customer-service environment.

Additional Position Information

• Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
• Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment.

Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.