Scholarship Counselor

Louisiana State University; Baton Rouge, Northern (LA, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Louisiana State University in Baton Rouge is seeking a Scholarship Counselor to support communications with current and prospective students and families, advising on donor and university scholarships, and resolving inquiries.

Under the Assistant Director's oversight, you will provide frontline customer service, coordinate with colleges, process award disbursements, and maintain accurate scholarship records across multiple units within Enrollment Management.

Qualifications

• Bachelor’s Degree required; relevant experience in student services preferred.
• Experience in higher education student services preferred.
• Strong communication and interpersonal skills.
• Ability to manage multiple tasks with attention to accuracy.

Responsibilities

• Provide customer service to prospective and current students, families, and departmental contacts via phone, email, or in person.
• Present scholarship information at orientations and other events.
• Serve as liaison between the office, faculty, staff, students, and the public regarding scholarships.
• Review and process scholarship documents, aid packages, and awards in SAE and related systems.
• Maintain scholarship records, assist with disbursement decisions, and support audit readiness.

Skills

Active Listening

Communication

Confidentiality

Critical Thinking

Customer-Focused

Decision Making

Policy Knowledge

Time Management

Education

Bachelor's Degree

Job description

## Scholarship CounselorApplylocations: 1134 Ruffin G. Pleasant Halltime type: Full timeposted on: Posted Todaytime left to apply: End Date: December 10, 2026 (30+ days left to apply)job requisition id: R00118612## ****All Job Postings will close at 12:01a.m. CST (1:01a.m. EST) on the specified Closing Date (if designated).****## **If you close the browser or exit your application prior to submitting, the application progress will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.**## Job Posting Title:Scholarship Counselor## Position Type:Professional / Unclassified## Department:LSUAM AA - EM - Rec - FAS - Scholarships - Award Management (Madison Grace Lingo (00066964) (Private))## Work Location:1134 Ruffin G. Pleasant Hall## Pay Grade:Professional## Job Description:The scholarship counselor position within Louisiana State University’s Office ofFinancial Aid & Scholarships will play a key collaborative role in advancing the University and meeting the student enrollment objectives. The individual, with general oversight from the Assistant Director, will be responsible for maintaining scholarship communication with current and prospective students and families.Customer Service for Scholarships Unit (30%)* Responsible for primary customer service assistance to prospective and continuing students, parents and departmental contacts. This includes resolving problems and providing support associated with the administration of scholarship programs via phone, email or in person interactions.* Represents the office as assigned and presents scholarship and financial aid information at orientation sessions or other presentation opportunities for student and parent groups.* Acts as liaison between our office and faculty/staff, students and the public to provide information and resources regarding scholarship activities and programs. Must have strong communication and interpersonal skills.* Assists with departmental communication to colleges regarding scholarship aid packages and supporting departments in their scholarship awarding process.* Act as the primary liaison for the Enrollment Management call center as it relates to scholarship matters. Provides ongoing training to call center students for the scholarships unit. Scholarship Counseling (30%)* Counsels and advises prospective and enrolled students in all matters pertaining to university, state, federal and donor scholarship programs.* The employee must be accurate in describing scholarship policies, criteria and procedures. Must be responsive to students’ concerns and needs by providing excellent customer service. Scholarships Operations: (30%)* Supports colleges awarding departmental scholarships which includes the responsibility of making decisions in releasing disbursement to students. Responsible for the initial review of all documents submitted by departments for the purpose of establishing scholarship programs and program rules in the SAE system.* Coordinates with Sponsored program accounting, LSU Foundation and Bursar operations to establish new scholarships for university administration.* Assists with the administration of University scholarships including departmental, Foundation, and academic awards. Reviews, approves, and enters award information for various scholarships to individual student records in the appropriate database. Supports selection and processing of awards administered by Financial aid and Scholarships.* Maintains all files for scholarships programs and assures audit efficiency.* Maintains accuracy of the Scholarships unit policy and procedures manual.* Responsible for processing reports and the maintenance of accuracy in all records.* Manages daily operations for assigned scholarships programs.* Assist with institutional aid math process for the A&M campus. This includes matching students with institutional scholarships to foundation scholarships, as well as working with all departments on campus to offer a centralized swap process.Special projects as assigned (10%)* Including, but not limited to assigned committees and outreach projects.* Represent LSU and the Office of Enrollment Management at professional functions and recruiting events. Represents LSU and EMSS at orientation events.**Required Qualifications:*** Bachelor’s Degree* LSU values skills, experience, and expertise. Candidates who have relevant experience in key job responsibilities are encouraged to apply— a degree is not required as long as the candidate meets the required years of experience specified in the job description. **Preferred Qualifications:*** Experience working in student services setting preferably in higher education.* Bachelor’s degree in Public Relations, Communications, Marketing, or Business-related field. **Our ideal candidate possesses the following qualities:*** Strong team orientation, effective interpersonal skills, and superior written and verbal communication skills with demonstrated ability to build and steward relationships* Demonstrated commitment to data-driven decision-making, including effective analytical skills and proven results in achieving objectives and goals.* Strong organizational skills and attention to detail and accuracy.* Proficient computer skills, particularly word processing, spreadsheets, and database management.* Ability to complete multiple assignments within provided time constraints with minimal supervision.* Self-starter who works well independently, but who also thrives in a team environment, sharing ideas and working collaboratively.**Special Qualifications:**As with all LSU employees, due to this position title and/or responsibilities, this position has an obligation to assist students in the acquisition of necessary services. Should a student appear in need of or seek assistance with issues of an emotional, behavioral, or mental health related matter they should be referred to the proper service within the Student Health Center. In situations where the student creates an impression that they are a danger to themselves or others, the advisor should immediately contact the Care Team, the Dean of Students or the appropriate law enforcement agency. The employee outside of those rights contained within FERPA should create no impression of client or patient confidentiality. ## Additional Job Description:## Special Instructions:The location of this position is LSU-BR and is not eligible for remote work. To be considered, qualified candidates will submit a complete application which includes a cover letter explaining their specific interest in the position and how their skills and experiences prepare them for success in this role, a resume, and three professional references. Please provide resume and transcripts, if applicable. For questions or concerns regarding the status of your application or salary ranges, please contact Madison Lingo at [e-mail].**Skills Needed:**Active Listening, Communication, Confidentiality, Critical Thinking, Customer-Focused, Decision Making, Policy Knowledge, Time Management**Preferred Skills:**## Posting Date:August 12, 2026## Closing Date (Open Until Filled if No Date Specified):December 10, 2026## Additional Position Information:**Background Check -** An offer of employment is contingent on a satisfactory pre-employment background check.**Benefits -** LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.## Essential Position (Y/N):## LSU is an Equal Opportunity Employer.All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.## HCM Contact Information:For questions or concerns related to updating your application with attachments (e.g., resumes, RS:17 documents), date of birth, or reactivating applications, please contact the LSU Human Resources Management Office at 225-578-8200 or email [e-mail]. For questions or concerns regarding the status of your application or salary ranges, please contact the department using the information provided in the Special Instructions section of this job posting.